I purchased Sims 3 Plus pets. And paid the 50+ dollars for it, but Origin is only giving me the option to download the expansion. I was given no product code for the base game as well.

The Sims™ 3 Plus Pets
Mac/Win

See individual items for redemption and download instructions.

$39.99
Qty: 1

The Sims™ 3 Pets
Mac/Win
Serial Number: xxxxxxxxxxxxxxxxxxxxxxxx

Thank you for purchasing The Sims 3 Pets from Origin.

You can download your FREE* Atomic Age themed pet items by logging in to TheSims3.com with your account.

On TheSims3.com, you'll be able to post to forums, get SimPoints, purchase new content in the Sims 3 Store, share your creations on the Exchange, and much more!

$19.99
Qty: 1

Paws and Whiskers Costumes Set
None
Serial Number: xxxxxxxxxxxxxxxxxxx

To unlock your Origin exclusive Paws & Whiskers costumes, go to www.TheSims3.com/incentive/PetsRedeem, enter the unique code, then follow the on-screen instructions.

$0.00
Qty: 1   Subtotal $59.98   Tax $0.00   Shipping and Handling $0.00     Total $59.98   Paid (Visa) $59.98

Check your order status at any time from your Origin Account.

Have a Question? Origin Help is available 24/7.

Please use this email as your proof of purchase. EA may retire online features 30 days after notice has been posted to www.ea.com

PRIVACY POLICY: Our Certified Online Privacy Policy gives you confidence whenever you play EA games. To view our complete Privacy Policy, go to privacy.ea.com or write to: Privacy Policy Administrator, Electronic Arts Inc., 209 Redwood Shores Parkway, Redwood City, CA 94065.

©2012 Electronic Arts Inc. All Rights Reserved.