Forum Discussion

xZ3r0185x's avatar
xZ3r0185x
12 years ago
Solved

I recently purchased the Prism Art Studio but it's not letting me download it.

I bought the Prism Art Studio and downloaded without issue but when I had a hard drive issue and did a fresh windows install along with all my Sims games, it's not allowing me to download it. This is...
pc
technical issues
Anonymous's avatar
Anonymous
12 years ago

Are you getting any error messages?

Try clearing your browser caches or changing browsers

  • xZ3r0185x's avatar
    xZ3r0185x
    12 years ago

    No, clearing my cache or change of browser didn't work. The launcher says "We're sorry, but you do not own the item you are trying to download...." If I don't own it how come it's in my purchase history. Pretty much telling me that I need to pay again...

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,379 PostsLatest Activity: 42 minutes ago