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tulora17's avatar
tulora17
Rising Newcomer
2 days ago

I WANT A REFUND.

I have bought the Sims 3 on the 27th along with 10 packs thinking it would be as smooth and easy Sims 4. This game is unplayable!!! I have done all the troubleshooting on your website and with Chat gpt, 7 hours troubleshooting, it doesn't matters how many files cache are deleted, how many times I repaired it, how many times I have unistalled it and installed it, how many Microsoft processing systems I have downloaded, IT. DOESN'T. WORK!! I WANT MY MONEY BACK!! I will just go back to the Sims 4 l, with the money I can buy more packs. I thought the Sims 3 would be fun 'cause it has more things than the Sims 4, but oh my Lord, the headache it has gave me these nights of troubleshootings is not worthy, please refund me for the unplayable game you EA have sold me. (Modern gaming laptop)

bug
corrupted save
crashing
gameplay issue
graphics
guides
hardware
lag
missing content
mods

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    21 hours ago

    Hey there tulora17​ 

    If you're interested in a refund, that's something the live support team would need to look into with you- here on the forums, we don't have access to your account or billing details to get this processed for you.

    Please submit a help request on the site here so live support can review your information and check your refund eligibility. 

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