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ggyo164's avatar
ggyo164
6 years ago
Solved

Invalid login/The Sims 3 Launcher Issues

I can log in origin and ea web site but can not log in the sims 3 game launcher I deleted internet explorer and chrome cashes, and reset internet explorer but didn't work. not helpful
pc
technical issues
  • EA_Lanna's avatar
    EA_Lanna
    6 years ago
    Marking as Solution for Visibility


    Hey folks,

    Thanks to everyone who carried out the troubleshooting steps and helped us identify the cause of the issues. ❤️The team have investigated it and released a fix. The special characters "#" and "&" in the password should no longer cause login issues for the launcher. 

    Could you try to login again and let us know if the fix works for you?

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
6 years ago

UPDATE:  Hi Simmers,

Please, try the following if you haven't already:

  1. Reset Internet Explorer settings as explained here.
    Make sure you are doing this for Internet Explorer and not Microsoft Edge. You can open Internet Explorer by searching it in Windows Start/Search bar.

  2. Disable proxy settings in Internet explorer. To do so follow the steps i the spoiler tag:
    Spoiler
    1.- Open Internet Explorer
    2.- Click on the Settings Icon > Internet Options
    3.- Go to the Connections tab and press LAN settings button
    4.- Under Proxy server, uncheck Use a proxy server for your LAN and uncheck Use automatic configuration script
    5.- Click OK and Apply the changes

Then try to log in again.

In case that doesn't help or you are playing on Mac, the team have asked if we could gather some additional information to help with the investigation.
Could you copy this template and reply with the answers please?

  • Are you playing on Windows or Mac?
  • Where are you having issues to log in? (Launcher, main menu or both?)
  • Can you log into thesims3.com?
  • Did you install The Sims 3 from CD or Origin?
  • When you open your The Sims 3 Launcher, which version number can you see in the bottom left corner? (See spoiler for help locating this number)
    Spoiler
  • Timestamp of when you experienced the issue last? (Please, include time, date and timezone)
  • Do you remember the date when this happened for the first time?
  • Are you getting any error messages?

Also, if you have them, screenshots are always super appreciated 🙂

EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
6 years ago

Sul sul, simmers!

Thank you for your patience! As the thread has gone a bit quiet, I just want to double-check with you all to see if you are all still having the issue after following the troubleshooting @EA_Lanna mentioned. Are you able to log in?

If you are still having difficulties, there may be another workaround you can try to get logged in to the launcher.

  1. From the Launcher, start the game.


  2. Log in from inside the game




  3. Once the game is logged in, the Launcher should show you logged in, as well.

Please let us know if you've tried the troubleshooting, and workaround, and are still having difficulty logging in. We'll be happy to take a look further.

Arrenai 🐱

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Was your issue resolved by a great post? :eahigh_file: Accept as Solution

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  • pepsinisse's avatar
    pepsinisse
    6 years ago

    Hello!
    I haven't played for a really long time (like a year) and tried to start my game today and think I have this issue.

    I tried everything suggested but still can't log into the launcher or the game.

    One difference in my situation might be that since I haven't played for so long, Origin prompted me to reactivate my account and choose a new password, but apart from that I have the same problem described here. I can log in to Origin, thesims3.com and here too. But not The Sims 3 launcher or in game.
    I don't get any error messages in the launcher, it just pops up again asking for the password. When trying in game it says invalid password.

    • Are you playing on Windows or Mac?
      PC, Windows 10.

    • Where are you having issues to log in? (Launcher, main menu or both?)
      Both.

    • Can you log into thesims3.com?
      Yes.

    • Did you install The Sims 3 from CD or Origin?
      I'm pretty sure it was Origin, but I have all the discs in the basement. 🙂

    • When you open your The Sims 3 Launcher, which version number can you see in the bottom left corner? (See spoiler for help locating this number)
      1.69.43.024017
       
    • Timestamp of when you experienced the issue last? (Please, include time, date and timezone)
      11 am GMT+2, 1 july 2019. 

    • Do you remember the date when this happened for the first time?
      This is the first time I think. Had a similar problem before (over a year ago, haven't played since though) but resetting everything in IE helped then.

    • Are you getting any error messages?
      Only in game manu where it says password is invalid. Nothing in launcher where the login window just pops back up again when pressing OK, it doesn't say it's wrong just pops back up.
      • EA_Lanna's avatar
        EA_Lanna
        Icon for Community Manager rankCommunity Manager
        6 years ago

        Hi folks, 

        Thanks for getting us that information. We've taken a look into this but were not able to reproduce the issue on our end.

        If you're still experiencing issues following these steps (#1 and #2), please clear your Internet Explorer history and let us know if that's fixed the Launcher issues for you: 

        1. Click on the cog icon at the top right.
        2. Click About Internet Explorer(, not Microsoft Edge)
        3. Click on the cog icon at the top right.
        4. Choose Internet Options from the list.
        5. Under Browsing History click the Delete button
        6. Ensure Temporary Internet files and website files as well as Cookies and website data are checked
        7. Click Delete
        8. Once done, close Internet Explorer
        9. Launch The Sims 3
    • gg_sims3's avatar
      gg_sims3
      2 years ago

      Hello, I am having the same issue I need help with my account I can login into the sims 3 account but when I hit play in the launcher it keeps saying to register my account in when I attempt to put the code in for the registration it's telling me invalid. I've been having my account since December 20th, 2013. I've just recently downloaded to my computer I've been playing sims 4 but I wanted to play my sims 3 in now I can't. can someone please help?

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        2 years ago

        @gg_sims3  I'm not sure what you're describing here.  Your screenshot shows the Main Menu, not the launcher, and signing in is not required in order to play.  It only enables a couple of online features (gifting, Simport), badge tracking, and the ability to buy Store items from within the game; you don't need to sign in if you have no interest in those features.  The Sims 3 launcher is the window you see when you click Play in the EA App, the one you'd used to install Store content.  If that Play button didn't work, you wouldn't get to the Main Menu.

        At any rate, one reason the sign in might not work is that your password has special characters in it.  In that case, try changing the password to something with only letters and numbers.  Another possibility is that you've installed Sims 3 using a different account than the one you use on the Store site.  If that's the case, it explains the issue: the in-game login needs to match or the game won't accept it.

  • xaniadru's avatar
    xaniadru
    2 years ago

    I had to reset my computer after reinstalling my sims 3 by downloading the launcher won't let me log into sims 3.  I don't have access to explorer because now it's edge 

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