Could you please try the following:
After this try logging in again.
Let us know how you get on!
i've tried that and it still doesn't work. every time i open the laucher is says that SimsLogs.bin and wl.bin have been deleted. do you possibly have any other reccomendations on what could solve the issue?
@kaylajeanlouise Are those files getting deleted? Sims3Logs would be in Documents > Electronic Arts > The Sims 3; wl.bin would be in ... The Sims 3 > Downloads. Launch the game (you don't need to sign in), get far enough to load a save, then put the game in windowed mode and open the Sims 3 folder above to see whether the files are present. Quit and look again, then restart your computer and look once again; let me know what you see at each step.
If either file disappears at any point, or if one was never there in the first place, please let me know what antivirus you use, if any, and whether you use OneDrive.
i don’t even get far enough to start a save. every time i click the play button the launcher disappears and after like two seconds, origin opens up again. every time i start the launcher it says those files have been deleted but they’re in the correct spot and yes i do have one drive
@kaylajeanlouise Try disabling OneDrive's automatic syncing of Documents:
If that doesn't help, it sounds like you might have an entirely different issue. Please run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
i disabled the syncing with onedrive for my electronics art folder and when i did that it deleted the folder. I re-installed my game and i atill couldn't get into it and i got a message from onedrive saying i already have a file or folder with the same name in that location already, except i dont and when I go into the Sims 3 folder, none of the other folders are in there (like downloads, screenshots,etc).
I ran DxDiag as well and it came up with no issues.
@kaylajeanlouise Try disabling syncing of Documents entirely, and if that doesn't work, disable OneDrive temporarily.
If you have any saves or other Sims 3 user data you want to keep, you should be able to download the folder from OneDrive (before you disable it). Place it on the desktop or somewhere else that doesn't get synced so you don't need to worry about it disappearing again.
