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Anonymous's avatar
Anonymous
10 years ago
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Issue purchasing expansions

Hi, I am trying to purchase an expansion pack through my origin but every time I proceed to checkout it always fails. It says to either try again or use a different method. I try over and over again ...
  • Anonymous's avatar
    Anonymous
    10 years ago

    @Lovebird356 Pre-paid card can be problematic indeed ☹️

    For Origin to allow a purchase on the card the card needs to be registered (needs to have a name on the card and a registered address). Also the card needs to be enabled for re-occurring and online purchases. Most pre-paid cards sadly do not allow this, but you could check with the cards issuer to see if there is an option to enable it.

    Let us know if you have any further questions!

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