Gotta love how one hand never talks to the other at EA.
Maybe someone needs to inform the people at "customer service" (see what I did there).
They keep insisting that the issue is not fixed; is still being worked on, and they can not process a refund because of it. Even after i inform them that the issue IS fixed; and refunds are needed in the situation where the codes are no longer redeemable; even going so far as attaching screenshots of your post. They refuse to acknowledge the screenshots, and are unable or unwilling to accept any new information that might undermine their narrative/script. Their unhelpfulness and ignorance is so stark one would almost expect they make a commission on each refund they deny.
Here is the paste of most of the conversation I had about this.
GG) Same as a lot of people; I purchased 2 Sims-3 related things on Ea Store and could not redeem the codes on the sims3 store website. Now they have finally fixed the issues; but the website claims my codes were already used. The EA Community Manager (screenshot attached) informed everyone to come get a refund in this situation because our codes are no longer usable
>>Attachment successfully added
S) No worries, I will certainly look into options to help you with information related to it.
S)May i know the code
<skipping ahead>>>
S) As i need to cross check the account can i put you in hold for 2-3 minutes?
GG)yes
S) Thank you so much
S)I just discussed the issue with my team and I got to know that, we are receiving many contacts for the same issues recently and we have also reported the same with our studio team and they are working on it to fix this issue ASAP!
As this is under investigation by our game team we're not notified about the exact time it will take to fix this however as our game team is actively working on it, I can assure you that it will be fixed at the earliest.
GG) Your team's information is out of date; this issue HAS been fixed.
But codes that were attempted to redeem while this bug was active are now no longer usable
You should Review the screenshot I attached
S) I can totally understand the issue you are facing but I apologies to you that you have to face such issues, however there is no need to worry our studio team is actively working on it to fix this. Our team will surely try their level best to come up with a reasonable solution for this issue.
As this is under investigation by our team I will also report your feedback to our studio team so that they can look into possible ways to compensate the players if they decide to do so for the inconvenience.
GG)Are you trying to do the whole "This issues is still being worked on so we can't give you a refund" bit?
S) I can totally understand your situation but as i can check from my end , the issue is still under investigation that is why we are not able to proceed with the process
GG)REFUNDS ARE BEING GIVEN to people in this situation regardless of what your little forum-status is saying to you;
S) I can totally understand your concern but we are really sorry that we are not able to proceed now, if that would be in my hand i would have loved to proceed but sadly it is under investigation that is why we are not eligible
<<Chopped at a huge section of him giving me the run around and refusing to transfer me to anyone else (like someone that could actually be helpful; he also claims he can't transfer me to a manager)>>
S) Please Let me know if there is anything else I can help you with, apart from this?
GG) No Swati; you've been about as helpful as one would expect from EA customer service.
