Just bought sims 3 on mac 2019 and it does NOT work

@sims231423142314  EA games are only eligible for refunds if it's been less than 14 days since the purchase AND less than 24 hours since the game was first launched.  So it sounds like you may not qualify.

What issues are you having in-game?  Some may be fixable or at least have workarounds.  If you'd like to troubleshoot, please describe the issues, and list the packs you've installed and the world(s) you're currently playing in.