Laptop shuts down when launching Sims 3
I've had this issue for quite a while. Initially, a laptop fan fixed the issue. Now, it attempts to launch the game but then shuts down immediately. Whenever I open Origin, I get the igoproxy64 err...
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Hi @puzzlezaddict! Thanks for getting back to me!
So I have so far completed the DISM.exe, which I received:
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Restorehealth
Deployment Image Servicing and Management tool
Version: 6.3.9600.17031
Image Version: 6.3.9600.17031
[==========================100.0%==========================]
Error: 0x80240021
DISM failed. No operation was performed.
For more information, review the log file.
The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
C:\WINDOWS\system32>
and sfc /scannow:
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.
C:\WINDOWS\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.
C:\WINDOWS\system32>
I'm currently checking for updates but it's taking its sweet time. Does the above mean anything to you?
Thanks again!
@mflib I occasionally see Windows get stuck looking for updates, and it I have to wait more than 10 minutes or so, I restart the computer and try again. (Or I ignore it if I'm in the middle of something else and try later.) It's not a bad sign if it happens once in a while, but let me know if you see the same issue after a restart.
More concerning is that DISM failed and sfc couldn't fix all the corrupt files it found. I could take a look at the logs, but I'm guessing that the info would suggest you do a repair install of Windows. You can do it without losing any data:
https://www.eightforums.com/threads/repair-install-windows-8.26095/
Still, back up everything essential before proceeding, just in case. If you don't have an external drive or USB stick available, you can upload some data to a free filesharing service (Google Drive, Dropbox, etc.) instead. Zip files and folders before uploading to save space.
Once you've run the repair install, please let me know how Sims 3 runs, and if you have any other issues, post a new dxdiag. And let me know if you get an error when trying to run the repair as well.
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