Community ManagerYou'll now need to reach out to live support from the help site here rather than Twitter for assistance on this. Please try with live support from the help site again, and be sure to attach this AHQ conversation when you reach out there so live support does have something further to reference when you speak with them.
If you run across any further issues when contacting live support on the help site, be sure to let me know.
How do I download this topic to attach it to support? Also there's no live chat available just email.
@graceymanors To see the live chat option, try using this link:
Make sure you're signed into an EA site (this one is fine) in the browser before clicking the link.
As for attaching the thread, you could just link it during the live chat.
Thank you! I been trying for hours to find a live chat, going through different topics lol
So for anyone interested who might have my issue.
The agent said
"So I just got this case investigated by the concerned team and am happy to tell you that you’ve nothing to worry about, looks like a few other players have reported this issue as well, however, the good news here is that the studio is already aware of it and is already working on a fix, it’s getting rectified as we speak, thanks for your patience on this one and again do not worry we got your back on this one."
@graceymanors Sorry to say it, but the support rep just told you that to get you off the line, so to speak. This is a very common response to issues they don't know how to fix, many of which are issues they absolutely should be able to address. I can almost guarantee you that no one at EA is working on this problem, and your account won't be fixed unless a support rep does it manually.
So if you want this issue addressed, you'll need to find a support rep that actually understands the problem.
I tried two more agent sand they told me the same thing. This is the problem I keep getting agents who won't help.
Now the agent is telling me the sims 3 store is not compatible with steam. He says "You can not own sims 3 store items, if you have steam"
This is their response.
"Autumn, the Sims 3 is an EA website, it cannot recognize the game on Steam if you do not link your Steam to EA. You can use the Sims 3 website with the same credentials of your Origin account where you had the games on EA previously."
I don't know if this is true or not. But the purpose of buying on steam was to get origin off my PC.
@graceymanors It's not true and has never been true. Like many other players, I have a Steam install and use my store content all the time.
Rather than going back and forth with support on this, please wait a couple days for a response, here, from someone from EA. I'm going to try to see if there's anything else that can be done, by you or support.
Thanks. =) I appreciate you looking into it for me.
