@graceymanors To see the live chat option, try using this link:
Make sure you're signed into an EA site (this one is fine) in the browser before clicking the link.
As for attaching the thread, you could just link it during the live chat.
Thank you! I been trying for hours to find a live chat, going through different topics lol
So for anyone interested who might have my issue.
The agent said
"So I just got this case investigated by the concerned team and am happy to tell you that you’ve nothing to worry about, looks like a few other players have reported this issue as well, however, the good news here is that the studio is already aware of it and is already working on a fix, it’s getting rectified as we speak, thanks for your patience on this one and again do not worry we got your back on this one."
@graceymanors Sorry to say it, but the support rep just told you that to get you off the line, so to speak. This is a very common response to issues they don't know how to fix, many of which are issues they absolutely should be able to address. I can almost guarantee you that no one at EA is working on this problem, and your account won't be fixed unless a support rep does it manually.
So if you want this issue addressed, you'll need to find a support rep that actually understands the problem.
I tried two more agent sand they told me the same thing. This is the problem I keep getting agents who won't help.
