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Zandrah16's avatar
3 years ago
Solved

Launcher problem

I don't know do anyone else have a problems as I have. Long story short, I downloaded my Sims 3, trying to open it. Launcher opened perfectly fine but there is that error message:

" There was an error during startup. Please see the Log for more details". 

Can someone please help me?

  • @Zandrah16  Please do a clean uninstall and reinstall of Sims 3 using Revo Uninstaller:

    • If there's a Sims 3 folder in Documents\Electronic Arts, put it aside and rename it to something that doesn't include the words "Sims 3."
    • Download Revo Uninstaller (the free version is fine) from here.
    • Launch Revo, select Sims 3 from the list, and click Uninstall.
    • Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
    • Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
    • Close Revo, and restart your computer.

    Reinstall the game and let me know if it launches.

2 Replies

  • @Zandrah16  Please do a clean uninstall and reinstall of Sims 3 using Revo Uninstaller:

    • If there's a Sims 3 folder in Documents\Electronic Arts, put it aside and rename it to something that doesn't include the words "Sims 3."
    • Download Revo Uninstaller (the free version is fine) from here.
    • Launch Revo, select Sims 3 from the list, and click Uninstall.
    • Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
    • Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
    • Close Revo, and restart your computer.

    Reinstall the game and let me know if it launches.

  • Zandrah16's avatar
    Zandrah16
    3 years ago

    I did and it's worked. There was that one folder I didn't deleted, so that's the reason. Thank you for your time and help 🙂

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