lost serial code

your codes are tied to your original account and cannot  be used on another account (even if it is our own) for lost/forgotten/merge accounts you need to contact CS

FAQ http://answers.ea.com/t5/The-Sims-3/FAQ-Lost-and-broken-DVDs-and-missing-serial-codes-What-to-do/m-p/14230#M1304

if in the event you need to contact CS


1.https://help.ea.com/en/contact-us/
2.Click on the orange NEXT button
3.Select a platform
4.Click on the orange NEXT button
5.Select a topic and describe your problem in a few words
6.Click on the orange NEXT button
7.Click Chat Now to chat with a Game Adviser

edit typo

you can't download the game without that code. try calling EA and seeing if they will take the serial number in exchange for a code