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Anonymous's avatar
Anonymous
11 years ago

Mac - Freezing on the loading screen while traveling

Everytime I try to travel to University, Oasis Landing or any of the World Adventures worlds, my game freezes on the loading screen. It won't keep on loading even after half an hour or so, with the m...
pc
technical issues
Anonymous's avatar
Anonymous
11 years ago
I know I know, it's OS X 10.10 and I have tried it with sudo purge several times but it won't work. Thanks from now if you could help me solve this
fons_garmo's avatar
fons_garmo
Hero (Retired)
11 years ago

@irembaskan

Please note that:

  • You need to be system administrator in order to use sudo commands in Terminal. Please check that your user is Administrator of your Mac. If not, please ask your ystem administrator to give you Administration privileges.
  • After introducing sudo purge, you need to type your password and press ENTER

========
XP = "Thank you!" / "¡Gracias!"
"Accept as solution" = "This solved my problem!" / "¡Esto ha solucionado el problema!"
Please note I don't work for EA, I'm just a player like you, trying to help other players. / Ten en cuenta que no trabajo para EA, solo soy un jugador tratando de ayudar a otros jugadores.

  • Anonymous's avatar
    Anonymous
    11 years ago
    I am the admin. Apparently, if the higher, "Memory Used", the more used memory (basically), meaning that mine being about 2/3 GB is actually okay? So, my problem is not RAM related I suppose.

    I read on some site that this problem comes with the Into the Future pack. I uninstalled it and re-installed it, tried to go to France, went out for an hour or so and it was still stuck on the loading screen. There's no way for me to contact advisors via phone call since I don't like in USA/UK and the phone bill will be really high.

    I'd again appreciate if you had any other solutions, thank you so much! ☹️
    • Anonymous's avatar
      Anonymous
      11 years ago
      since I don't live in*
      • fons_garmo's avatar
        fons_garmo
        Hero (Retired)
        11 years ago

        @irembaskan

        If you want to contact EA, you can do it via Help Center, and talk with an EA Advisor via Live Chat. Maybe they can find a solution for your issue 🙂

        ========
        XP = "Thank you!" / "¡Gracias!"
        "Accept as solution" = "This solved my problem!" / "¡Esto ha solucionado el problema!"
        Please note I don't work for EA, I'm just a player like you, trying to help other players. / Ten en cuenta que no trabajo para EA, solo soy un jugador tratando de ayudar a otros jugadores.

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