Forum Discussion

Community Admin

13 years ago

[MAC] Why am I having trouble downloading, installing, or launching Island Paradise on Mac?

Currently, some Mac players are reporting that they have issues with downloading, installing, or launching The Sims 3 and its expansions. If you encounter one of these issues, please try the followin...

technical issues

anastasiamou

13 years ago

Origin ID: anastasiamou
Are you opted into the Origin Beta? Yes/No: (Origin menu > Application Settings > Origin Beta Participation)
OS X version: OS X 10.8.4
Processor, Memory and Graphics card information: 2.4 GHz Intel Core 2 Duo, 4 GB 1067 MHz DDR3, NVIDIA GeForce 320M 256 MB

Expansions you have/have active: Base game, Ambitions, World Adventures, Supernatural, Pets, University, Seasons, Late Night and hopefully one day Island Paradise.
Any error message received: 65538:15000
A detailed description of what is occurring: Everytime i press on the expansion pack in Origin to download it the error message pops up.
A detailed description of any troubleshooting you have already attempted: I have restarted my computer, uninstalled, installed origin client, downloaded the super patch, updated the game to 1.55 ..

Ursula: Please try all the other trouble-shooting steps explained in the first post.