Forum Discussion

Community Admin

13 years ago

[MAC] Why am I having trouble downloading, installing, or launching Island Paradise on Mac?

Currently, some Mac players are reporting that they have issues with downloading, installing, or launching The Sims 3 and its expansions. If you encounter one of these issues, please try the followin...

technical issues

Anonymous

13 years ago

Origin ID: AliyaMubarak
Are you opted into the Origin Beta? Yes/No: (Origin menu > Application Settings > Origin Beta Participation) Don't know
OS X version: 10.8.4
Processor, Memory and Graphics card information:
2,4 GHz Intel Core 2 Duo

4 Go 1067 MHz DDR3

NVIDIA GeForce 320M 256 Mo
Expansions you have/have active: Pets, Generation, ambition, world adventure and VIP
Any error message received: Désolé, une erreur est survenue pendant le téléchargement de votre jeu. Veuillez réessayer ulterieurement [65538:15000]
A detailed description of what is occurring: I purchased the game without any problems and when I try to download it an error message occurs asking me to try again later.
A detailed description of any troubleshooting you have already attempted: To restart origin several times, restart my computer and transfer and remove stuff from my computer to leave more space.