Forum Discussion
DesignerFlyGirl Try to contact EA customer support again, and this time, link them this thread:
[Current Issue] Sims 3 Store world can't register/install | EA Forums - 11143823
Say that this is what happened to you: that you couldn't register the world on the Store site because it's showing as already used, and you want a refund. Even though you're outside the refund window, you may be able to convince them to help since you were never able to use the product.
As always, live chat is your best bet; email is much harder to work with.
As for integrating the EA App and the Sims 3 Store, I would guess that's never going to happen. The Store is held together with duct tape and spit and goes down frequently; it may not have had any real work done in a decade. Building a bridge to the much newer EA App seems like a lot more work than anyone wants to do, and there's already a workaround: buy the content from the Sims 3 website and register it only on the Store site, leaving the EA App out of it entirely.
puzzlezaddict Did you have to do this?