Many owned Sims 3 dlc packs will not show in the Game Launcher.

I can but try, but I know it's likely to run into phantom account again and progress no further.

The logic I argue is that if they are correct, and this phantom account is real and only has Showtime registered as purchased Sims 3 content, - and presumably the base game or what would be the point of having Showtime on its own? - then Showtime would be absent from my game library on my actual EA account. I certainly would not have purchased it twice on two separate accounts, no matter how bad the agent suggested my memory might be. But Showtime is very much in the library of my main - one and only - EA account, as is the whole Sims 3 content, and is working fine, the Game Launcher recognizes it.

They fail to see this logic and are stuck fast on the phantom account preventing them taking the matter further.

What I need to know is where else can I take the issue, where there are people with the clout and a grasp of the logical capabilities, to actually take it further, should I run into this inane lack of logic with them again? 

Well, I tried, but it did not last very long till I had to protect my sanity, leave, and go scream into a pillow.

I went back to my case, added this very screenshot, typed in regarding the failed logic of phantom accounts and emails and Showtime, and why can't I access my true purchase history, then hit the update case button, then was taken directly to live chat. (Here we go again.)

The agent that greeted me asked my details, email, EA ID name. The next asked me the nature of my live chat.

I recommended that she go read my case details as there are a lot of ups and downs to cover. It would be quicker for her to read my reports that for me to explain them all again from start for the umpteenth time.

She asked the case number (Should she not have that already since this is the very thing I was brought to live chat for?)

I gave it.

She came back and said there are no details on that case. (Scream pillow on standby) Again asked me to summarize the nature of the case.

I did, starting with the Game Launcher failing to recognize installer packs. (Here we go, go, go again.)

She asked for a screenshot of the Game Launcher error. What? It does not spit out an error. Just stubbornly refuses to register installed dlc. (Scream pillow on standby!!!)

What is the purchase order number of those...

I wanted to cry at this stage. But I held myself together and started typing out the needed info. By the time I was ready to send the data, she had gone, off like a fruit fly, and next agent was being chosen, to do nothing but go back to square one. (Here we go, go, go, go, go, go again.) 

I leave, to go scream into that pillow. And now I'm here again.

Is there anybody else I can go to but these very unprepared people, who do not read case history reports, or even if they try to the data is available for them. Is there no-one else? Really?

Hi  coolspear​,

I'm really sorry that it's so complicated. I would actually open a completely new case and save the description of the case beforehand so that you can insert it directly and don't have to spend time typing it out and then get assigned to another support agent.

Do you always contact customer service in the US, or which one? 

Mostly India, as the names of the many agents are from that part of the world, and their English grammar is passable, yet often flawed.

And I was thinking the very same thing if I ever pluck up the courage to brave it again. Is to first start a new case regarding the error trying to access purchase history. If that gets solved, - without getting waylaid with phantom account nonsense, then going back to the Game Launcher issue might go smoother. And definitely, yes, have the most common answers to the questions already written in Notebook, ready to copy and paste instantly. They might start thinking I'm an AI, though, answering that quickly with large, detailed statements. But what the heck, eh? If it helps, it helps. 

Hopefully I'll find out soon just what the whole mess is with my account and any other phantom accounts I have nothing to do with. After all, this is nothing but a trail of EA glitches, why shouldn't there be a phantom EA account glitch on top of the mess.

It wasn't me that changed the Origin app to the EA app, and don't tell me that went smooth and glitch-free on a global scale. This is EA we're talking about.

But I made a second case last night regarding the error trying to get my order history from 2009. Though they have not even sent me a confirmation email to say they got that report, I have a sneaking suspicion they are currently looking into my account, as right now, as I write, my EA app has had the loading circle going round and round now for two hours. Someone's poking around in my account, methinks.

I can access, load and play games, yet the app loading circle at the centre of the app's panel just won't quit going round and round. Not normal behaviour.

And yes, I have a great many games going back to 2009. All sims 3 and all sims 4 titles, plus loads of others.

But one thing I cannot ever do, is provide details regarding a second phantom account I have nothing to do with.  

Hi coolspear​,

As I said, I would try another customer service department, either the one in the USA or the United States. Maybe that will work better. And if they ask why you are responding so quickly, just say that you have noted down the most important answers because the case is so complicated and you have already contacted support about it several times.