Many owned Sims 3 dlc packs will not show in the Game Launcher.
I have reached a point with EA Help that is currently a stalemate and it seems no more help to resolve my issue can be offered. Yet through no fault of my own.
Case #235976810
Originally I have tried the uninstall/reinstall of all Sims 3 stuff and the EA app, using methods suggested with the third party Revo Uninstaller app to clear away every last trace. After reinstall of EA app and Sims 3 stuff, the same eight dlcs remain unrecognized by the Sims 3 Game Launcher.
After having a live chat session with many, many help advisors, six hours last night and three hours today, it keeps going round and round in circles with no real help or resolution being offered.
Inevitably, it always comes round to them asking me to provide the order numbers from my EA account of those eight dlc. Well here's the rub. That part of my EA account is also broken. It can only provide details of purchases for the last six months. When I attempt to get the list for "All" purchases since 2009 when I first made the EA account, it has an error and tells me it cannot do this. Over and over. I cannot access this information.
The EA account, my account, recognizes it was first established in 2009, but cannot give me details of purchases going back that far because it always runs into an error.
However, the live chat agent I was speaking with today, they did manage to get some scraps of order history from my account, saying the only Sims 3 dlc title registered is Showtime, and nothing else.
To reiterate, I legitimately own them all. The EA app happily displays I am the owner of all Sims 3 content purchased via Origin way back from original release of each pack. The Sims 3 Game launcher does not recognize eight of those dlc packs. (Generations, Pets, Island Paradise, Into the Future, Fast Lane, Outdoor Living, Town Life, 70s 80s 90s) It used to before, years ago, but now no longer does. And my EA account only lists one purchased dlc, Showtime. Which does work for me, as well as all other dlcs the Game Launcher does recognize but my EA account history does not. According to the live chat agent I communicated with today.
It's a total mess, nothing correlates, that has come to a stalemate, with no solution in sight.
This case needs somebody with the clout to take it out of this vicious circle and do something. Right now I don't care if that means removing those eight dlc from my EA app so that I have the option to purchase them again so the Launcher will recognize them. Preferably I would not desire to purchase things I already have bought. Who knows what fresh EA glitches that might manifest. I don't wish to be more out of pocket than I am already. But somebody with this kind of clout needs to intercede, otherwise the case remains in limbo unresolved, with the onus on me to provide that which I cannot provide due to EA errors.
Only EA can fix EA. Not me. Please, I cannot go round in circles with this any longer. Let's move it further along to an actual resolution.
coolspear It does sound like you have a different EA account that these packs are currently registered to. Account recovery is not something we're able to help with on the forums, but live support can take another look with you and try to locate this second account.
You will have to provide enough information about this EA account in order for the live support team to help you get logged back in- if you're not able to verify proper ownership of the account, live support will not able to help you regain access to it.
As for the issues with your order history not loading, this can happen if you've made a large number of purchases from TheSims3.com, have you made a lot of purchases there?
