Midnight Hollow download failed
I was gifted a load of simpoints for The Sims 3 recently and went on a bit of a shopping spree with them. I bought a bunch of things at the same time, and everything has downloaded fine except the Midnight Hollow world. It starts to download, and gets about three quarters of the way through before giving me download fail message which claims I do not own the item I'm trying to download. All I know is that it took the 2450 simpoints from my account, and the item shows up in my purchase history ... so why won't it download?
My game and launcher (and Origin) were all updated the day before I bought the items, so everything is up to date.
Thanks in advance for any light that you can shed on this.
A quick edit...
All content in my game has come from official EPs, SPs or the Store on Sims 3 website. Nothing from third parties on The Exchange or anywhere else.
I have all SPs and EPs except Diesel SP, Island Paradise EP, and Into The Future EP. Not all my SPs are registered though because I have misplaced the codes for them.
My game is patched up to version 1.66.2.024002, which as far as I know means it's up to date.
In this case, please get in contact with an EA Game Advisor.
You need to log into the help page with your Origin account and then click on http://help.ea.com/en/contact-us/new/ - choose your game, platform, and topic to see the contact options. Please choose phone or chat as contact option.
