Forum Discussion

oDovahkiin's avatar
10 years ago

Missing registration code & Failing to launch client

I'm unable to play Sims 3.

Proof of purchase on GFWL

It was originally purchased in 2013 from GFWL (Games for Windows Live.) Finally got around to installing the game after getting the GFWL client to work properly but to my surprise, I need a registration code to play the game. I looked through my e-mail back in 2013, there's only one e-mail about Sims 3 and it's a welcome. 

I'm not able to contact support without the request thing freezing up while loading. My question is, where or how do I find the registration code?

P.S. After updating the game to 1.67.2... This happens when trying to launch the game.

5 Replies

  • Do you have Origin at all ?

    I think you might need to contact GFWL to get a code to redeem on Origin.

  • Have Origin because it was installed with Sims 3. I'm not trying to redeem it on Origin, launching the game then pressing the start button it asks for the registration code.

  • roberta591's avatar
    roberta591
    Hero (Retired)
    10 years ago

    @oDovahkiin You need to activate the game through Origin since 2012. Should you choose to link the game to another distributor the game still has to activate through Origin. The game still may launch through a 3rd party client but the game still has to activate through Origin regardless of how it is done. It looks like the game was never activated (that's why it's asking for the code) and if you bought the game through a third party vendor you need to contact Mircosoft (which I think is xbox live) to provide the information.

  • I spoke with a Xbox LIVE agent and he suggested contacting EA support to get the registration code. So I'm pretty much out of luck here.

  • roberta591's avatar
    roberta591
    Hero (Retired)
    10 years ago

    @oDovahkiin If you purchased it thru Microsoft they are the ones that would issue the code. Just like if you bought the game thru Amazon. You get a code to redeem the game in  origin. You could try EA customer service but if you never registered the game I have no idea how they can track the sale but time is all you have to loose. Maybe they know how the Microsoft Corp. handles those sales. If Microsoft just passes the sale to EA why have it in Games for Windows (unless it is the xbox version) - I'm not sure. I personally wouldn't buy a game like Sims 3 (expansion and stuff packs) as even Steam has had problems. This game is complicated enough without introducing more issues. Good luck