Missing SimPoints, shorted SimPoints

the sims 3 (base game a.k.a. thre normal one free $10 of sim points world adventures free $10 dollar worth of sim points those are the only two sims 3 games with free simpoints )

FAQ to store worlds and how they work

http://answers.ea.com/t5/The-Sims-3-Store/Guide-Sims-3-Store-Worlds/td-p/1589911

hidden springs is a bit more tricky in how it works

Hidden Springs

The world can either be bought through Origin or as Code in a box in a retail store.

Hidden Springs is probably the most difficult to redeem if you bought the disc version (available also in the world bundle). The retail version does contain a disc but there's not much on it (the world sure isn't).  To make it even more confusing, when redeeming the code or going through the install process, for some the world isn't added to your purchase history but you get Simpoints credited to your account. You can then use to those to buy the world here: Hidden Springs. It doesn't matter that it says it costs 2000 SP on the page. If you got 2450 SP credited, that's what it will cost. The disc version is only for the world, there's no extra Simpoints. You can also only use those for the world itself and not buy something else.

There seem to be disc version around that give you a code that add the world directly to your purchase history. So if you don't get Simpoints, check there.

I'm unsure how the Origin version works but you might be getting points credited to your account as well.

you will need to contact CS as only they can look at your account as this is a public forum we cannot help you since it would involve accessing your account

They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

I just finish chatting with a rep and we got it all fixed. Apparently the reason I only received 500 for the Base was because I had a Re-Master version which only receives 500 points but she gave me the other 500 anyway. She also fix my problem with World Adventure, Generations, and Outdoor Living which was not showing up on My Page and got me my Points for World added to my account. I haven't installed Hidden Springs or Monte Vista from my World Bundle Disc yet but I did register my codes and she got it fix so I can download them. (I just have not trouble myself to toss the disc into the drive and actually install them.) I forgot to list two other worlds which I brought and downloaded. Barnacle Bay and Dragon Valley, both of which do comes with Sim Points, 100 for Barnacle Bay and 1900 for Dragon Valley Gold, which is what Origin sold me. I brought it during their Black Friday Sale and it did not say which it was, Basic or Gold but the price was just too damn good to pass up so I brought it and wonders of wonders, I got Gold with the Celtic Lands Bonus. She was unable to give me all of my points due for it because she had already reach her limit on points they can give in a single session but it's OK, I'm still happy. We got so much fix and to think I had not meant to open a live chat window, I was in the forum trying to track down so helpful info, and actually manage to hopefully be helpful to someone else in the process. I ran across someone who had a problem much like I did last week and drop a message to them about my problem and how it was fixed and somehow I also manage to open a live chat window to EA so decided to take avenge of it and chat. It took a little bit of time but we got it all fixed so I'm good.

If the World Hidden Springs is not on the Disc then what is on the disc?  And what about the Monte Vista Disc? Is the world on it or not? mmmmm

Dyn & Lynn

ARGH! Just tried to submit this and it gave me an invalid HTML message. I HATE this message, more so since I am NOT using HTML in my post, just straight old fashion ASCII text.

i'm glad to hear you got a lot fixed with the live chats and what is on the disks good question as far as i can remember with the monte vista one on the disk is the read here for info here  and the time i bought barnacle bay was a code in the box  but on the site when you buy barnacle bay it's supposed to come with a 100 free simpoints  and when i bought hidden springs that too was a code in box but the code when used gave me the simpoints which were tied to buying the world if that last bit about hidden springs makes sense as you can see hidden springs is a bit tricky to work out as one either gets the simpoints to buy the world (which is what they are for duh  ) or the world goes straight to the purchase history as the points have been redeemed for them by entering the code either way

edit to add the shipments may have only been sent yesterday (tuesday ) so youll get an email saying the items are shipped if the shipment tracking starts with MI you can track here http://www.ups-mi.net/packageID/

I pulled the discs out and try to installed them. On each disc an installer popped and run though an installation routine. On each installation when I click finish it pulls open the Origin client. Also, launching Sims 3 became problematic, with the launcher would sometimes (read often), have an error and not even load. A couple of times I actually got to the Launcher with the Welcome screen, uploads/downloads, but it would then error out and have to be closed. On one of these I got a request for a code for Hidden Springs but before I could enter it the launcher froze and I had to close it.

After that last failure to launch I ran the super patcher which I have downloaded (and learned to run after every installation of a new expansion or stuff pack) and everything is cleared up. I haven't even been asked to entered the for Hidden Springs.

Clicking on the start button I am taken to the Load screen where I choose a currently saved game or create a new one. Hidden Springs is showing up but not Monte Vista. Is Monte Vista a World Adventures world? Also, the worlds Midnight Hallow, Sunlit Tides, and Aurora Skies are also now showing on on the Worlds list with an option to buy them but Lunar Lakes and Lucky Palms are showing up there, nor is the soon to be release Roaring Heights.

Anyway, I decided to check the disc's themselves and I discovered my version actually had the worlds on them in a directory called Packs. The Hidden Valley pack file is the same size has the downloaded one. The rep had made where I could download both worlds when was fixing all of my registration issues and I went ahead and downloaded them though I did NOT install them. Now the Monte Vista world that's on the disc is around 6 megs larger in size then the one I downloaded. I'm thinking it might have the Wood Fire Oven has part of the world file itself and if this is true, it means the the Hidden Springs disc did not have the Fountain of Youth on it because both the disc version and the download versions are the same size and I know the download version the Fountain is a separate download, which I have. Luckily I can download it thanks to the helpful rep. Now I need to decide if I want to try and install Monte Vista manually by copying file from disc into my downloads directory. If I do that and my hunch is correct, I'll have the Wood Fire Oven. If I install the downloaded version, I will not have it because The Sims 3 site will not let me download it which means another chat with the reps.

I've also discovered a problem with my Installed Content in the Launcher. Well, it most likely is not a problem. It lists Dragon Valley there twice. Once has an object and again as a world. I think I have several other items in there listed twice but I have not noticed anything listed twice in the buy mode lists.

Now in the Downloads Dashboard it is completely different. It saying the Hidden Springs, Monte Vista, and Dragon Valley are al NOT installed. Looks like another trip into the Forums to see if I can find an answer there. Baka. I just remember, I DID install the downloaded version of Hidden Springs so I don't know if the Disc version actually installed or not. [ growls ] That's OK. When the rest of my orders arrive I am planning on installing everything on my Desktop. I'll find out then if it installs or not. (Right now I have it all installed on my Laptop.)

Has for has tracking my shipments. Doing it with this past week orders being both a tear of hilarity and groan of despair.

Last week, the week of Thanksgiving, I decided to buy some items for my game. On Monday I was in the Store and on Origin looking at Items and for whatever reason which I can not remember I decided to order the World Bundle. I ordered it and soon had a shipping notice that told me it would arrive on Monday Dec 2nd.

Then on Wensday, I was once again online looking at items, working on my personal wishlist of what I wanted to buy and in what ordered I wanted them and suddenly I gave in and did a MASSIVE order. Worlds Adventures download (only option allowed), with Ambitions, Seasons, Supernatural, and Master Suite all on disc. I should have order the Expansion Pack on disc instead of Worlds downloads. I would gotten Worlds AND Generation on disc for the same price as Worlds downloads. baka baka baka

It was towards the end of the day I did receive a notice that my order was processing but I never got a shipment notice. I figure it was because of the holiday.

This is where it get sad. On Friday I log in and receive a message from Origin in the Client of a massive Black Friday sale with up to 60% savings. [ whimpers whimpers ] and decide to check it. I was very quickly crying over the savings I had missed out on. I ended up spending the last of my hoard and brought Generations (DD), Outdoor Living (DD), Barnacle Bay (DD), Dragon Valley (DD), and Island Paradise (Disc), leaving me $1.15 in my PayPal account. If I had not made the order on Wensday, I would have saved enough that I could also have brought Lunar Lakes (DD), Sunlit Tides (DD), Pets, (Disc), AND gotten both World Adventures AND Generations on Disc via the Expansion Bundle and had a little over $15 left in Pay Pal. ARGH!

Lynn, my other half is alternatively laughing hilariously and berating for such a waste. (I'm on a limited income, full disability, my hoard is from a few odd jobs I've done for a friend helping to freshen up houses the company he works for buys and rents. I don't make a lot from it, could never make a living but it gives me a little extra cash which I have been hoarding away.) My new laptop was an approved purchase by the trustee of my disability account. She knew my old notebook was old, slow and had a screen a little too small. This one was a lot more expensive then what we was looking to spend but she agreed that it was worth every penny, approved it and brought it for me. I consider it a late birthday present to myself.

Anyway, I got notices on Monday that both of the outstanding orders was shipped. Interestingly enough, more order from Wensday will be arriving on Monday the 9th yet order from Black Friday is due to arrive TODAY!

[ sighs ] Sorry for the rambling.

I really need to get the rest of my SimPoints that I am owed so I can do some major shopping in the Store and I am going to need those points.

Dyn & Lynn

ramble away sometimes thats good to do as it gets a load off the chest 🙂  any store world shos up in the main menu +new game to start playing with  now as to the worlds showing up as to buy that has been know to happen too usually the soloution is to 

sometimes when you start the game you see a little money icon next to your world although you already bought and installed it this is just the ingame store not recognizing properly that you have already bought it.

from crins FAQ Scroll down further down the list to see if there's a second version that doesn't have the icon to start a new game with. You can also turn off the ingame shop in your options and then it should only appear once, if store items that have been downloaded and installed still do not appear there is another work around for that

store worlds once they show up in your purchase history can be downloaded anytime but here's a tip for you in your the electronics arts /the sims 3  there is a folder named downloads any store item you buy and download the file for it is there (just open it to see your files then close it ) here's the tip you can make a copy of that folder as a back up and any time you download something make a fresh copy of the folder so that if you ever have to do a clean reinstall you can just install your store items from your back up copy of the downloads folder

believe you me i so understand about trying to get a few bob together for getting our little pixelated items i have to budget too sometimes it can take me 3 months to get a $20 ea cash card but i'm like a kid at christmas when i get that card :D

now some times the issues of not downloading is switching browsers to IE or firefox  also clearing the internet  cache 

now as for the helpers here we will do what we can to get most problems solved that is within our grasp  others it is the CS people espically when it comes to looking at accounts and fixing up the simpoints issues etc etc

Actually they was for Worlds I do not own though they are on my list to aquire eventually. They had the little coins next to them and if I choose one of them it would give me the option to buy it and told me how many SimPoints they cost. It was the first time I have ever seen it. They do not show up anylonger, not since I went ahead and installed the download verson of Monte Vista. Has far as turning off the ingame shop, I can not find the option to turn it off and it really doesn't brother me that much since I usually play off line not online.

Has far as the download directory, I find that the very first day and was copying anything and everything I was downloading, all of my bonus content, rewards content and everything else. I have it all saved and originze so if I ever have to reinstall I can without having to connect and redownload. It's going to come in very handy when the rest of my purchased disc's arrive. I am going to install it on my desktop which though it has the same 4gb ram my laptop has, it has a much better video graphics setup and it's processor is a 6 core 3.2ghz Intel where the laptop is only a dual core 2,2ghz Intel. The desktop also has a slightly larger screen. It's 20" where the laptop is only 17". I've also found where the Origin Client REALLY downloads and stores the installers and have backup the 3 Direct Download Packs I own.

Dyn & Lynn

i have shop mode turned off  i only turn it on when i need to like see if some of the premium content is for induvidual sale  to turn it off go to the three dots options in the 3rd tab i think it's the 3rd one and untick enable shop mode then tick accept or kudos to crin for this one

• Open the file [user data directory]\Options.ini with notepad (or any other editor)
• Search for the following line: enableingamestore = and put 0 to turn the ingame store off and 1 to turn it on.
• Save the file
• Start the game

Opps I missed it in the General Tab, but like I said, it does not brother me. If it ever does I will turn it off.

Had something interesting happens with my shipments. Last week I made 2 orders but due to the holidays, neither was shipped till this past Monday.

Package 1, which contains the 1st order with 3 expansions and a stuff pack is according to it's tracking number suppose to arrive next Monday.

Package 2, which contains the 2nd order and contains only 1 expansion pack was due to arrived today.

Package 2 arrived today but it did not contain order #2 but contained order #1.

I have doubled checked the tracking numbers and I do not have them switched. I am hoping that when package #1 arrives on Monday it will have order #2 in it.

I think it is so funny that they got the tacking numbers for the 2 orders switched. Lynn does too. She thinks it is a riot. Now I need to decide if I want to go ahead and install these or wait or the last expansion pack. I had originally decided to wait till I have all of them but now I am considering going ahead and installing. I want to install them in the order they was released, I know I do not need too, but that is what I had decided and the missing order has the latest pack that was release that I own, Island Paradise. I have not yet brought Into The Future. I'm saving it for a "Future" purchase. :D

Dyn & Lynn

the game can load up faster with the shop mode off  imo 🙂  i'd wait till i have them all in my hands then install do you have  a list of the released in order ? i have one handy if you need it...LOL at future reference :D oh my goodnes that is funny well hopes everything you ordered comes to you  🙂

I decided to go ahead and installed those that arrived today on my laptop. I will wait to install them on my desktop. I haven't installed anything on it yet. I have a list of every thing that was release and the order they was released in. The Expansion packs, the Stuff packs, and the worlds. I have them all sorted out by date of release. So far I have had no trouble installing and updating and acquiring the bonus nor any trouble with the register codes so everything seems to working great. I actually been capturing screen shots of the various load screens for each of the Expansion as well and saving them to make backgrounds out of. I wish the game would randomly rotate between the various load screens for the packs you have install instead of always playing the screen from the last one you installed. I like the load screens.

Dyn & Lynn