Missing SimPoints, shorted SimPoints
Ok, on Black Friday I broke down and brought several items. I brought them though Origin. According to The Sims 3 web site, both of these are suppose to come with 100 Sim Points, unless if you buy th...
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the sims 3 (base game a.k.a. thre normal one free $10 of sim points world adventures free $10 dollar worth of sim points those are the only two sims 3 games with free simpoints )
FAQ to store worlds and how they work
http://answers.ea.com/t5/The-Sims-3-Store/Guide-Sims-3-Store-Worlds/td-p/1589911
hidden springs is a bit more tricky in how it works
Hidden Springs
The world can either be bought through Origin or as Code in a box in a retail store.
Hidden Springs is probably the most difficult to redeem if you bought the disc version (available also in the world bundle). The retail version does contain a disc but there's not much on it (the world sure isn't). To make it even more confusing, when redeeming the code or going through the install process, for some the world isn't added to your purchase history but you get Simpoints credited to your account. You can then use to those to buy the world here: Hidden Springs. It doesn't matter that it says it costs 2000 SP on the page. If you got 2450 SP credited, that's what it will cost. The disc version is only for the world, there's no extra Simpoints. You can also only use those for the world itself and not buy something else.
There seem to be disc version around that give you a code that add the world directly to your purchase history. So if you don't get Simpoints, check there.
I'm unsure how the Origin version works but you might be getting points credited to your account as well.
you will need to contact CS as only they can look at your account as this is a public forum we cannot help you since it would involve accessing your account
They can be found here: https://help.ea.com/contact-us
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
I just finish chatting with a rep and we got it all fixed. Apparently the reason I only received 500 for the Base was because I had a Re-Master version which only receives 500 points but she gave me the other 500 anyway. She also fix my problem with World Adventure, Generations, and Outdoor Living which was not showing up on My Page and got me my Points for World added to my account. I haven't installed Hidden Springs or Monte Vista from my World Bundle Disc yet but I did register my codes and she got it fix so I can download them. (I just have not trouble myself to toss the disc into the drive and actually install them.) I forgot to list two other worlds which I brought and downloaded. Barnacle Bay and Dragon Valley, both of which do comes with Sim Points, 100 for Barnacle Bay and 1900 for Dragon Valley Gold, which is what Origin sold me. I brought it during their Black Friday Sale and it did not say which it was, Basic or Gold but the price was just too damn good to pass up so I brought it and wonders of wonders, I got Gold with the Celtic Lands Bonus. She was unable to give me all of my points due for it because she had already reach her limit on points they can give in a single session but it's OK, I'm still happy. We got so much fix and to think I had not meant to open a live chat window, I was in the forum trying to track down so helpful info, and actually manage to hopefully be helpful to someone else in the process. I ran across someone who had a problem much like I did last week and drop a message to them about my problem and how it was fixed and somehow I also manage to open a live chat window to EA so decided to take avenge of it and chat. It took a little bit of time but we got it all fixed so I'm good.
If the World Hidden Springs is not on the Disc then what is on the disc? And what about the Monte Vista Disc? Is the world on it or not? mmmmm
Dyn & Lynn
ARGH! Just tried to submit this and it gave me an invalid HTML message. I HATE this message, more so since I am NOT using HTML in my post, just straight old fashion ASCII text.
i'm glad to hear you got a lot fixed with the live chats and what is on the disks good question as far as i can remember with the monte vista one on the disk is the read here for info here and the time i bought barnacle bay was a code in the box but on the site when you buy barnacle bay it's supposed to come with a 100 free simpoints and when i bought hidden springs that too was a code in box but the code when used gave me the simpoints which were tied to buying the world if that last bit about hidden springs makes sense as you can see hidden springs is a bit tricky to work out as one either gets the simpoints to buy the world (which is what they are for duh ) or the world goes straight to the purchase history as the points have been redeemed for them by entering the code either way
edit to add the shipments may have only been sent yesterday (tuesday ) so youll get an email saying the items are shipped if the shipment tracking starts with MI you can track here http://www.ups-mi.net/packageID/
I pulled the discs out and try to installed them. On each disc an installer popped and run though an installation routine. On each installation when I click finish it pulls open the Origin client. Also, launching Sims 3 became problematic, with the launcher would sometimes (read often), have an error and not even load. A couple of times I actually got to the Launcher with the Welcome screen, uploads/downloads, but it would then error out and have to be closed. On one of these I got a request for a code for Hidden Springs but before I could enter it the launcher froze and I had to close it.
After that last failure to launch I ran the super patcher which I have downloaded (and learned to run after every installation of a new expansion or stuff pack) and everything is cleared up. I haven't even been asked to entered the for Hidden Springs.
Clicking on the start button I am taken to the Load screen where I choose a currently saved game or create a new one. Hidden Springs is showing up but not Monte Vista. Is Monte Vista a World Adventures world? Also, the worlds Midnight Hallow, Sunlit Tides, and Aurora Skies are also now showing on on the Worlds list with an option to buy them but Lunar Lakes and Lucky Palms are showing up there, nor is the soon to be release Roaring Heights.
Anyway, I decided to check the disc's themselves and I discovered my version actually had the worlds on them in a directory called Packs. The Hidden Valley pack file is the same size has the downloaded one. The rep had made where I could download both worlds when was fixing all of my registration issues and I went ahead and downloaded them though I did NOT install them. Now the Monte Vista world that's on the disc is around 6 megs larger in size then the one I downloaded. I'm thinking it might have the Wood Fire Oven has part of the world file itself and if this is true, it means the the Hidden Springs disc did not have the Fountain of Youth on it because both the disc version and the download versions are the same size and I know the download version the Fountain is a separate download, which I have. Luckily I can download it thanks to the helpful rep. Now I need to decide if I want to try and install Monte Vista manually by copying file from disc into my downloads directory. If I do that and my hunch is correct, I'll have the Wood Fire Oven. If I install the downloaded version, I will not have it because The Sims 3 site will not let me download it which means another chat with the reps.
I've also discovered a problem with my Installed Content in the Launcher. Well, it most likely is not a problem. It lists Dragon Valley there twice. Once has an object and again as a world. I think I have several other items in there listed twice but I have not noticed anything listed twice in the buy mode lists.
Now in the Downloads Dashboard it is completely different. It saying the Hidden Springs, Monte Vista, and Dragon Valley are al NOT installed. Looks like another trip into the Forums to see if I can find an answer there. Baka. I just remember, I DID install the downloaded version of Hidden Springs so I don't know if the Disc version actually installed or not. [ growls ] That's OK. When the rest of my orders arrive I am planning on installing everything on my Desktop. I'll find out then if it installs or not. (Right now I have it all installed on my Laptop.)
Has for has tracking my shipments. Doing it with this past week orders being both a tear of hilarity and groan of despair.
Last week, the week of Thanksgiving, I decided to buy some items for my game. On Monday I was in the Store and on Origin looking at Items and for whatever reason which I can not remember I decided to order the World Bundle. I ordered it and soon had a shipping notice that told me it would arrive on Monday Dec 2nd.
Then on Wensday, I was once again online looking at items, working on my personal wishlist of what I wanted to buy and in what ordered I wanted them and suddenly I gave in and did a MASSIVE order. Worlds Adventures download (only option allowed), with Ambitions, Seasons, Supernatural, and Master Suite all on disc. I should have order the Expansion Pack on disc instead of Worlds downloads. I would gotten Worlds AND Generation on disc for the same price as Worlds downloads. baka baka baka
It was towards the end of the day I did receive a notice that my order was processing but I never got a shipment notice. I figure it was because of the holiday.
This is where it get sad. On Friday I log in and receive a message from Origin in the Client of a massive Black Friday sale with up to 60% savings. [ whimpers whimpers ] and decide to check it. I was very quickly crying over the savings I had missed out on. I ended up spending the last of my hoard and brought Generations (DD), Outdoor Living (DD), Barnacle Bay (DD), Dragon Valley (DD), and Island Paradise (Disc), leaving me $1.15 in my PayPal account. If I had not made the order on Wensday, I would have saved enough that I could also have brought Lunar Lakes (DD), Sunlit Tides (DD), Pets, (Disc), AND gotten both World Adventures AND Generations on Disc via the Expansion Bundle and had a little over $15 left in Pay Pal. ARGH!
Lynn, my other half is alternatively laughing hilariously and berating for such a waste. (I'm on a limited income, full disability, my hoard is from a few odd jobs I've done for a friend helping to freshen up houses the company he works for buys and rents. I don't make a lot from it, could never make a living but it gives me a little extra cash which I have been hoarding away.) My new laptop was an approved purchase by the trustee of my disability account. She knew my old notebook was old, slow and had a screen a little too small. This one was a lot more expensive then what we was looking to spend but she agreed that it was worth every penny, approved it and brought it for me. I consider it a late birthday present to myself.
Anyway, I got notices on Monday that both of the outstanding orders was shipped. Interestingly enough, more order from Wensday will be arriving on Monday the 9th yet order from Black Friday is due to arrive TODAY!
[ sighs ] Sorry for the rambling.
I really need to get the rest of my SimPoints that I am owed so I can do some major shopping in the Store and I am going to need those points.
Dyn & Lynn
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