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RyryRay1217's avatar
RyryRay1217
7 months ago

Missing Sims 3 Expansion Packs

Hello!

I haven't played the Sims 3 in years and I recently got a new PC a couple years ago. I used to play the Sims 3 when the game launcher was through Origin and the expansion packs were downloaded with disks. I have the Sims 3 Starter Pack, Sims 3 World Adventures and Generations Expansion Bundle, Sims 3 Pets and Sims 3 Seasons as disks. I went to go play it today and noticed that I only had the expansions that came with the Sims 3 Starter Pack.

I contacted EA support to see if there was anyway to get my other packs restored but with no luck. They are not found in my order history since I purchased them with disks and redeemed them through Origin. And I don't believe I have any other accounts since this is the only email I've ever used with EA. I'm also worried that I no longer have the disks after I moved (which wouldn't really help anyway since my laptop does not have a disk drive). 

Any suggestions please?

pc
technical issues

4 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 months ago

    @RyryRay1217  If you still have the codes, contact EA customer support and ask for help again, this time specifically asking what happened to the content attached to the codes.  If you don't have the codes, but you have access to a computer where the game was installed, you may be able to find them there.

    Windows:  https://sims3.crinrict.com/en/2013/09/how-to-find-your-serial-number.html

    macOS:  https://bluebellflora.com/finding-your-serial-key-using-terminal/

    Without the codes, and without access to the old discs, the only other way to recover the content is to find another account where you registered these packs.  Try signing into the EA App with any email address you have access to; you can click "Forgot your password?" to get a password-recovery email.

  • RyryRay1217's avatar
    RyryRay1217
    7 months ago

    Thank you so much for giving me that link! I was able to find my codes for all my expansion packs from my old PC!

    However, I tried to contact EA support and they told me that because those codes were from my origin account (which has now been disabled to inactivity), there's no way to redeem on my current EA app account. ☹️

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 months ago

    @RyryRay1217  That is odd, and disappointing.  I'll ask around to see if there's anything else you or support can do and get back to you.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hey there @RyryRay1217 

    If your original account was disabled due to inactivity, you'd need to reach back out to live support to see if this account can be re-activated- this isn't something we can look into over the forums with you as we don't have access to your specific account information. 

    I'd recommend you contact live support again to have them review this older account with you and explore your options, you can also attach this AHQ conversation when you reach out there so the team does have further information to reference. 

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