9 years ago
My Expansions Disappeared!
I have all Sims3 expansions and nearly all stuff packs (except 1). A few months ago i uninstalled them so i could organize my laptop and clean up my games. Recently i wanted to reinstall everything. ...
@violetwytch If you right click the Sims 3 game tile in Origin client and select 'View Game Details' can you see/download your expansions from there? Or do the expansions not show up there as well?
No they dont show up there either.
@violetwytch In this case please contact an Advisor and they can check your account to see if there is an issue there:
1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly select in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next'
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.
Let us know if you run into any trouble!