My sims 3 account Thing I have order andpaid for and you have not gave to me yet .

Hi @bountyhunter2004 

The boardwalk attire should be included in the Roaring Heights Gold Pack bundle. So you download and install one file (and one for the venue if you bought that too). Once installed, you should have the stuff in your game.

Did you check the game ?

As for contacting EA, they have either a call back option (only EA will see the phone number) or live Chat if you do these steps. AnswerHQ is a public forum where user help users.

1. https://help.ea.com/en/contact-us/ 
2. Click on the orange NEXT button
3. Select a platform
4. Click on the orange NEXT button
5. Select a topic and describe your problem in a few words
6. Click on the orange NEXT button
7. Click Chat Now to chat with a Game Advisor
   

In Details here: How to contact a Game Advisor using the new EA Help page

I paid for it all and I have down loaded it both the standard and the gold I have gone to Roaring Height can't find it in the game its self or in the buy area where is it ? Now I see that I have to buy the one in venue too ? Is that the problem ? Another cost to get the boardwalk ? I see why you people have no phone # and hide from everyone . When you go to the area of buy sim points forth one down is "World SimPoint Bundle: Get Roaring Heights with a bonus of 1900 SimPoints! ,   Includes everything in Standard, plus                              

I don't see any place here that said I have to buy any more to get it ? I look at Premium Content  look at The Boardwalk , its asking for another 1,900 sim point . I understand when I paid you $35.00 it was for Boardwalk Attire ? I don't see any of that ? Boardwalk Attire with Premium Content Included like Sky High Roller Coaster Cart . I'm not happy with your miss lead World SimPoint Bundle I'm sure you made a lot ofmoney off this do to most of you people who buy are kids this need to stop some one need to take you to court and let it be know how you do buiness . Iam a foster parent of 8 teenagers and I let one buy this out of his own money and now to be ripped off like this I will have to pay out of my own pocket what he didn't get only because it the right thing to do . I keep my children happy they need no more say thing in there life . And that my job to make sure that willnot happen so thanks . I will do everything I can not to spend there money in your game for now on .

I'm sorry that you feel mislead and that you don't think you got your money's worth.

I think you mixing up the BOARDWALK ATTIRE and the Venue. With Roaring Hights Gold you get the world and some piece of clothing, not the Boardwalk Venue itself. The idea is that you can buy the venue for the 1900 SP you get with it.

The items page on the world's page will show you all you get. There's even a link that will show you what the Boardwalk Attire is: http://store.thesims3.com/setsProductDetails.html?productId=OFB-SIM3:71059

The venue is completely seperate.

You are welcome to contact EA for a refund if you feel mislead but I myself do not work for EA - I'm just a fellow gamer that tries to help you - therefore I can't help you with refunds.

Instructions how to contact a EA game advisor has been given above.