Did you purchase it through Origin or through the old EA "Sims 3" online store? I've had issues since the upgrade to the new app. It does not see that you own content anymore depending where/how you bought it. If it doesn't see you own it, it blocks it from showing up in game.
I quit playing my ea games because ever since the upgrade to the new app, all content purchased through the old Sims 3 online store keeps showing I never purchased it even though I did and it is installed. While they attempt to fix this bug, it will sporadically work, then quit working again.
I decided to try again and the content was there yesterday. Today it is once again not showing content bought through the old Sims 3 online store and the app shows I don't own it, so it's blocking it from being usable or showing up in the game.
It would be lovely if they could fix this bug for good so it recognizes purchases made regardless of the ea platform: the old Sims3 online store, physical discs, in game, or on Origin.
Looks like I'll be taking months off ea/origin again in hopes they one day fix this bug.
@lgaudet Sims 3 Generations is an expansion pack and is therefore installed through a game launcher or via disc. It has nothing to do with the Sims 3 Store missing content issue, which only applies to the content downloaded through the store site.
