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Anonymous's avatar
Anonymous
12 years ago
Solved

My Sims 3 store bought content will not install?

So I've been eyeing up a few items in the Sims3 store and decided to pay for some Sim Points to get them. They appeared in my Purchase History immediately and I downloaded them and installed them to the game with seemingly no problems. However, when I went to play the game I was unable to find any of the items and I bought them for a house I was part way through building ☹️ I have restarted the game and my computer several times as well as re-downloading and installing the items etc. But they just disappear from "Installed Items" every time I re-open the game launcher. Has anybody had this problem as well? Any advice on how to fix it would be much appreciated please! As right now I just feel like I've wasted money on Sim Points and not got anything from it haha 😛

Thanks! x

38 Replies

  • I installed the SSD in my laptop about 6-8 months ago. I don't remember when these problems with my sims 3 content started happening. Just curious if it could be the reason it unistalls because the SSD restarts the computer in the same state every time... wondering if maybe it isnt saving the install. 

  • greeneyes90's avatar
    greeneyes90
    8 years ago
    @roberta591 I forgot to tag you In the post where I put the dxdiag. It’s the post above this one. Also when I turned on my computer today everything was still installed *fingers crossed*
  • roberta591's avatar
    roberta591
    Hero (Retired)
    8 years ago

    @greeneyes90  That SSD size would be the minimum I would recommend. Does your laptop have the ability to add a conventional data drive? A place for non linked data like music and pictures and other files not required by other applications. The processor is weak. I use AMD processors but I get the AMD FX series processor. The video driver seems a little old. The problem with AMD APU processors is the clock is shared between cores and that means a weak processor gets weaker as other core get used. The graphics chip is integrated into the AMD cpu which is not the most desirable for gaming. The 1366X768 resolution is a computer resolution and as 4K resolution is catching on 1920X1080p is the common resolution. This is information for your next laptop.

  • @roberta591 no it doesn’t. Because I took the conventional drive out and put the SSD in. I’m probably going to be buying a new laptop with my tax return though probably only want to spend around $600 lol so I will keep those specs in mind. For now I have an external HD I can transfer all the music and things to that I don’t need ?
  • @roberta591 also sadly I started up my laptop for the day and had to reinstall everything all over again😑 I just don’t get it. I turned it on yesterday and everything was fine... turn it on today and everything is gone. At this point I may just give up on sims 3
  • roberta591's avatar
    roberta591
    Hero (Retired)
    8 years ago

    @greeneyes90  If it works after you close the game and start the game it's probably not a version issue. OneDrive does the move on a weird schedule. These are the most common issues that describes what is happening. Are you installing anything from disc? Is the base game installed from Origin? Are all the packs installed from Origin?

  • @roberta591 everything is installed with origin. I haven’t installed anything with the disc. I checked to make sure there is nothing in the one drive folders and there isn’t. So idk what the difference between yesterday and today is. The whole thing is weird
  • roberta591's avatar
    roberta591
    Hero (Retired)
    8 years ago

    @greeneyes90  I'm seeing some radar errors at the end of the dxdiag. I see you you have 4Gb of memory. I think you may be running out of resources (resources is not the same of memory). It could be a memory issue. I'm thinking adding memory up to 6Gb or 8Gb may cure the issue. This I'm not sure about - it would be nice to try adding memory to see if that helps. As there are other programs with the same issue it may be there are too many programs open at the same time. I beginning to think this is one problem that needs a physical look over. It's one of those cases where a computer on the workbench may resolve the issue.It looks like the laptop comes with one 4Gb modules and when you open it up there should be an empty slot. It is preferable to match the module in both speed and size as the memory should run in dual channel mode (faster) then if you mismatch the models. Get a program like cpuz and that should display type and speed of installed memory. This is one upgrade that will benefit performance even if it don't fix the issue. This is a moderate job for a DIY (about 15 minutes and one beer). 8Gb is the new minimum for a gaming computer.

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