Forum Discussion

Isadoran's avatar
Isadoran
12 years ago
Solved

Namn locked thread

The person just wants to know how to rename their account. You can translate them in Google instead of insisting someone who is not English to speak English. It just seems discriminatory to me when t...
pc
technical issues
  • roberta591's avatar
    roberta591
    12 years ago

    Due to security issues it is EA's request that for now this forum be English. Most users of these forums are in the US. As this is a forum for users by users people who have trouble will get a better response if they post in English. Many users will not bother to use a translator to reply. I don't think it is discriminatory when you consider what some past posters have posted and accounts getting stolen. The forums are much cleaner since EA tightened the rules and considering there are many young adults that use these forums there needs to be controls. EA does not have to provide these forums. There are many third party forums you can visit. If air traffic controllers are required to speak English I don't think this is an unreasonable request. I believe there are local sites around the world so you could try them.

    As to your issue - you can not rename accounts and you can not reregister your games to a newly created account. This issue can only be addressed by an EA game consultant.

crinrict's avatar
crinrict
Hero+
12 years ago

That's the rules EA Staff gives us.

This forum is english with some sections in German, French and Russian but other languages are not supported. More langauges can be requested through the idea exchange. Sure you can use google translate but imagine if eveyone starts to write in their language and you have to translate everything to make sure they're not saying something that is inappropriate and breaking the TOS. It does take extra time translating stuff and it will explodes if everyone is doing it and if you allow one, you have to allow them all. One post might not take a long time, but 100 posts will.

So they get locked and people are asked to post in english.

Also be aware that we are just users here (mostly), already spending hours upon hours on here everyday to help you guys out. We're not paid to do this work but take it out of our spare time. If we would need to start translating post after post, that would make that even more hours.

It might be a pain for the user, but they can use google translate just as well and make their post in english.

Hope you can understand that.

  • Isadoran's avatar
    Isadoran
    12 years ago

    I did not realize only volunteers help out here. I  understand what you are saying Crin. I am just disappointed in the game right now and I see people asking for help who are not getting any help. I am good at troubleshooting machines and I have had many issues with the game. Like many people I find that It is disappointing when I spend so much money on Sims 3 and then the fun is taken out of the game because of the many issues the game has. I am English but it upset me to see a non English person get blown off. We all put a lot of money into the game. No matter what language we speak. the issues with trouble shooting need to be resolved for everyone. Otherwise they are just going to walk away from the game feeling like they have been ripped off. 

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