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@Leliel2000 What happens when you try to open Sims 3, as in, where are you in the process when it fails and what do you see? Please also let me know what kind of install this is: Origin, disc, Steam, or something else.
Your dxdiag only lists a large number of Windows update errors. While these are unlikely to be directly related to Sims 3, it's a good idea to clean them up regardless. Start with a couple of basic checks of your Windows system files:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes, and enter
- Post the message you receive here
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
Once you've done all this, please try to open Sims 3 again, then look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.
For any errors that mention Sims 3, or Origin if you use it, or any that happened at exactly the time you tried to launch the game, right-click on the error name and select "view technical details," then copy the info you see and paste it here. I'm only interested in errors that happen after you run DISM and sfc. If you don't see any, that's useful information too, but please check back at least an hour later in case the Reliability Monitor is slow to update.
- Leliel20003 years agoSeasoned Novice
Sorry for the late reply, when I try to open the the sims 3 some seconds go by before Origin shows back up again. When I have clicked the play button.
I have follow you list down to the last detail and had no errors, when I write sfc /scannow it gives me the following message:
" Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.Windows Resource Protection did not find any integrity violations."
I now just need to restart and do the rest. I will give a update when I have done the rest.
- Leliel20003 years agoSeasoned Novice@Leliel2000 So small update, I am having problems updating my system. I did the Reliability Monitor thing and it gave me this:
Stopped working
Path of faulty program:C:\Program Files (x86)\Origin Games\The Sims 3\Game\Bin\Sims3Launcher.exe
Problem signature
Problem event name: CLR20r3
Problem signature 01: sims3launcher.exe
Problem signature 02: 1.0.0.0
Problem signature 03: 568d485b
Problem signature 04: System.Configuration
Problem signature 05: 2.0.0.0
Problem signature 06: 6090d22e
Problem signature 07: 1aa
Problem signature 08: 136
Problem signature 09: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW
OS-version: 10.0.22000.2.0.0.256.48
Country standard ID: 1030
Additional information about the problem
Fileset ID: 00872dbd17999b72a1912dd2a39026ab (1265843352978335403)- puzzlezaddict3 years agoHero+
@Leliel2000 Please try uninstalling and reinstalling .NET Framework 3.5, which Sims 3 uses. Hit Windows key-R and enter "appwiz.cpl" without quotes, and in the window that appears, click "Turn Windows features on or off." .NET 3.5 should be at the top of the list; click the filled-in box next to its name to uninstall. Restart your computer and repeat the process, except this time, click the now-empty box to reinstall, then restart your computer again.
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