No call me button
There is no button to have EA call me. My game keeps crashing.
Forum Discussion
23 Replies
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Spoiler------------------------------------
Preferred Media Foundation Transforms
-------------------------------------[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms\Preferred]
<media subtype GUID>, [<transform friendly name>, ]<transform CLSID>
MFAudioFormat_AAC, Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT
MFAudioFormat_WMAudio_Lossless, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MEDIASUBTYPE_MPG4, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
WMMEDIASUBTYPE_WMSP2, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject
{3F40F4F0-5622-4FF8-B6D8-A17A584BEE5E}, Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT
MFVideoFormat_WVC1, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
KSDATAFORMAT_SUBTYPE_ADPCM, ADPCM ACM Wrapper MFT, {CA34FE0A-5722-43AD-AF23-05F7650257DD}
MFVideoFormat_DVHD, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
MFAudioFormat_MPEG, Microsoft MPEG Audio Decoder MFT, {70707B39-B2CA-4015-ABEA-F8447D22D88B}
{00002000-0000-0010-8000-00AA00389B71}, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
MFAudioFormat_WMAudioV9, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MFVideoFormat_WMV2, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_DOLBY_DDPLUS, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
{53314356-0000-0010-8000-00AA00389B71}, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFAudioFormat_MP3, MP3 Decoder MFT, CLSID_CMP3DecMediaObject
MEDIASUBTYPE_mp42, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
MFVideoFormat_MSS1, WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject
MEDIASUBTYPE_WVP2, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_WMV1, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMVP, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MFVideoFormat_WMV3, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_WMVR, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
KSDATAFORMAT_SUBTYPE_MULAW, G711 Wrapper MFT, {92B66080-5E2D-449E-90C4-C41F268E5514}
MFVideoFormat_MJPG, MJPEG Decoder MFT, {CB17E772-E1CC-4633-8450-5617AF577905}
MEDIASUBTYPE_mp43, Mpeg43 Decoder MFT, CLSID_CMpeg43DecMediaObject
{00000031-0000-0010-8000-00AA00389B71}, GSM ACM Wrapper MFT, {4A76B469-7B66-4DD4-BA2D-DDF244C766DC}
MFVideoFormat_DVSD, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
MFVideoFormat_MSS2, WMV Screen decoder MFT, CLSID_CMSSCDecMediaObject
MFAudioFormat_WMAudioV8, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
MFAudioFormat_MSP1, WMSpeech Decoder DMO, CLSID_CWMSPDecMediaObject
MEDIASUBTYPE_RAW_AAC1, Microsoft AAC Audio Decoder MFT, CLSID_CMSAACDecMFT
MFVideoFormat_DVSL, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
MFVideoFormat_MP43, Mpeg43 Decoder MFT, CLSID_CMpeg43DecMediaObject
MFVideoFormat_DVC, DV Decoder MFT, {404A6DE5-D4D6-4260-9BC7-5A6CBD882432}
{00000011-0000-0010-8000-00AA00389B71}, IMA ADPCM ACM Wrapper MFT, {A16E1BFF-A80D-48AD-AECD-A35C005685FE}
MEDIASUBTYPE_MP42, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
{00000006-0000-0010-8000-00AA00389B71}, A-law Wrapper MFT, {36CB6E0C-78C1-42B2-9943-846262F31786}
MEDIASUBTYPE_mpg4, Mpeg4 Decoder MFT, CLSID_CMpeg4DecMediaObject
MFVideoFormat_M4S2, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MEDIASUBTYPE_m4s2, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MFVideoFormat_MP4S, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MEDIASUBTYPE_mp4s, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
{33363248-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
{E06D802C-DB46-11CF-B4D1-00805F6CBBEA}, Microsoft Dolby Digital Plus Decoder MFT, {177C0AFE-900B-48D4-9E4C-57ADD250B3D4}
MFVideoFormat_MP4V, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
{7634706D-0000-0010-8000-00AA00389B71}, Mpeg4s Decoder MFT, CLSID_CMpeg4sDecMFT
MFVideoFormat_H264, Microsoft H264 Video Decoder MFT, CLSID_CMSH264DecoderMFT
MFVideoFormat_MPEG2, Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}
MFVideoFormat_MPG1, Microsoft MPEG Video Decoder MFT, {2D709E52-123F-49B5-9CBC-9AF5CDE28FB9}
MEDIASUBTYPE_WMVA, WMVideo Decoder MFT, CLSID_CWMVDecMediaObject
MEDIASUBTYPE_MSAUDIO1, WMAudio Decoder MFT, CLSID_CWMADecMediaObject
-------------------------------------
Disabled Media Foundation Transforms
-------------------------------------[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\Transforms\DoNotUse]
<transform CLSID>
------------------------
Disabled Media Sources
------------------------[HKEY_LOCAL_MACHINE\Software\Classes\MediaFoundation\MediaSources\DoNotUse]
<media source CLSID>
---------------
EVR Power Information
---------------
Current Setting: {16260968-C914-4AA1-8736-B7A6F3C5AE9B} (Power)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0---------------
Diagnostics
---------------Windows Error Reporting:
+++ WER0 +++:
Fault bucket -826545877, type 5
Event Name: PnPRequestAdditionalSoftware
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: USB\VID_046D&PID_C52F&REV_2200&MI_00
P3: 6.3.0.0
P4: 0409
P5: input.inf
P6: *
P7:
P8:
P9:
P10:+++ WER1 +++:
Fault bucket -1683162114, type 5
Event Name: PnPGenericDriverFound
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: HID\VID_046D&PID_C52F&REV_2200&MI_01&Col02
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:+++ WER2 +++:
Fault bucket -1683162901, type 5
Event Name: PnPGenericDriverFound
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: USB\VID_046D&PID_C52F&REV_2200&MI_00
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:+++ WER3 +++:
Fault bucket -1683162223, type 5
Event Name: PnPGenericDriverFound
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: HID\VID_046D&PID_C52F&REV_2200&MI_01&Col01
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:+++ WER4 +++:
Fault bucket -826545880, type 5
Event Name: PnPRequestAdditionalSoftware
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: HID\VID_046D&PID_C52F&REV_2200&MI_01&Col02
P3: 6.3.0.0
P4: 0409
P5: input.inf
P6: *
P7:
P8:
P9:
P10:+++ WER5 +++:
Fault bucket -1683163378, type 5
Event Name: PnPGenericDriverFound
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: USB\VID_046D&PID_C52F&REV_2200&MI_01
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:+++ WER6 +++:
Fault bucket -826545886, type 5
Event Name: PnPRequestAdditionalSoftware
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: USB\VID_046D&PID_C52F&REV_2200&MI_01
P3: 6.3.0.0
P4: 0409
P5: input.inf
P6: *
P7:
P8:
P9:
P10:+++ WER7 +++:
Fault bucket -1683162612, type 5
Event Name: PnPGenericDriverFound
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: HID\VID_046D&PID_C52F&REV_2200&MI_01&Col03
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:+++ WER8 +++:
Fault bucket -826545884, type 5
Event Name: PnPRequestAdditionalSoftware
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: HID\VID_046D&PID_C52F&REV_2200&MI_01&Col03
P3: 6.3.0.0
P4: 0409
P5: input.inf
P6: *
P7:
P8:
P9:
P10:+++ WER9 +++:
Fault bucket , type 0
Event Name: PnPGenericDriverFound
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: HID\VID_046D&PID_C52F&REV_2200&MI_01&Col01
P3:
P4:
P5:
P6:
P7:
P8:
P9:
P10:bump
@rumbutter help here please and thank you 🙂
What did Microsoft do? Have you tried restarting it?
----
- I am not affiliated with EA in anyway, shape or form. I'm just a long time Mac user who's been Simming since the beginning -
- I've tried restarting it several times and it just keeps doing it. Microsoft had me install new Windows updates so I keep checking for new ones and there's none.
@xolovepink22 wrote:
I've tried restarting it several times and it just keeps doing it. Microsoft had me install new Windows updates so I keep checking for new ones and there's none.@xolovepink22 So each of the four times you contacted them were there new updates or were you reinstalling the same ones? I'm afraid I know nothing about Windows but I'm trying to come at it from a logical perspective 🙂 Can you remember what the updates were?
1.70 ghz is a wee bit low for running the game might be just about handle the base game not sure about expansion packs though as some can be a bit heavy on usage for loading up for example pets and seasons
(recommend is 2.40GHz BUT imo having said that it doesn't allow for expansion and stuff packs + store DLC items if any )
try right click the base game icon run as admin do the same for origin then restart the computer also you may or may not be running in comparability mode
right click the game icon -properties-tick the run this program in compatibility mode for select in the drop down menu windows XP service pack 3 click apply click OK IF you have an expansion or stuff pack installed too do the same for each icon
what is your anti virus too? BItdefender ? McAfee ?which one as that can interfere with the game running too
also the firewall can block it from running right so make sure the Sims 3 is allowed in your firewall
- I remember that one of them was a Framework update. That's all I remember. I was not installing the same updates though. I didn't install updates every time I called them. They told me to uninstall one of my virus protection softwares because it was taking up a lot of space and it was conflicting with the other one I have and I guess it screwed with the game. That's what they said anyways.
- I don't understand what you're telling me to do
@rumbutter wrote:
try right click the base game icon run as admin do the same for origin then restart the computer also you may or may not be running in comparability moderight click the game icon -properties-tick the run this program in compatibility mode for select in the drop down menu windows XP service pack 3 click apply click OK IF you have an expansion or stuff pack installed too do the same for each icon
what is your anti virus too? BItdefender ? McAfee ?which one as that can interfere with the game running too
also the firewall can block it from running right so make sure the Sims 3 is allowed in your firewall
@rumbutter 's steps:- Right-click on the Origin icon on your desktop and choose run as administrator.
- Right-click on the Sims 3 icon on your desktop and choose run as administrator
- Right click on the Sims 3 icon on your desktop and choose "properties" go to "compatibility" and tick the box for "run as Windows XP Seervice Pack 3" - or scroll down, not sure how it looks for you. Then click "apply"
- If you have expansion packs repeat steps 2 and 3
- Then do a clean reboot: http://support.microsoft.com/en-us/kb/929135
What firewall programme do you use? It can be causing the issues.
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