Forum Discussion

alyseggggg's avatar
alyseggggg
Newcomer
2 days ago

not fair.

Ive been a sims lover for almost over 2 decades and have every sims 3 pack downloaded, but because my email that I used was from so long ago,  I am unable to log in for the code it needs to restore all my previous sims packs. what am I supposed to do? just take the l and loose all the money I spent in to the game????? or is there another way????

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hey alyseggggg​

    If you no longer have access to the email address registered to your EA account, you'll want to reach out to our support team directly so they can help update those account details. We aren't able to verify any private or account details on the forums, but there's definitely another option for you here.

    The steps on this page would typically help you update that information, but since you no longer have access to the email itself it'd be best to just scroll to the bottom for the Contact us option. An advisor will need to verify a few account details and should be able to work with you to get things updated from there.