Forum Discussion

Seasoned Newcomer

2 years ago

Solved

one click purchased same item twice - can I get my points back?

HI, I just purchased enough Sims 3 points to buy 3 premium content items, the 2nd one I purchased processed and downloaded twice, so now I don't have enough points to buy the last one. These packs ...

technical issues

the sims 3 store

puzzlezaddict
12 months ago
@tishw The last I heard, EA customer support could in fact restore points from an accidental double purchase. It has been a while though. You'll need to contact support and talk to a real person, in real time, to get help. If you don't see the live chat option, try this link, which works for me:

https://help.ea.com/en/solutions/?product=the-sims-3&topic=download-issue

Or you can try using the site without signing in. Some categories allow you to proceed without an active login, and those tend to offer live chat as an option.

puzzlezaddict

Hero+

12 months ago

@tishw The last I heard, EA customer support could in fact restore points from an accidental double purchase. It has been a while though. You'll need to contact support and talk to a real person, in real time, to get help. If you don't see the live chat option, try this link, which works for me:

https://help.ea.com/en/solutions/?product=the-sims-3&topic=download-issue

Or you can try using the site without signing in. Some categories allow you to proceed without an active login, and those tend to offer live chat as an option.