In short: I have most of my expansions on disc, and one expansion and one stuff pack bought on Origin. Until yesterday, all of the expansions and stuff packs that I own were playable, regardless of how I opened the game. As of yesterday, starting TS3 from the icon on the desktop or start menu gives me this message: When I launch the game from Origin, however, it shows only the add-ons that I bought through Origin: I have tried reinstalling Origin, and reinstalling all of my game discs and my Origin-bought expansions. I'm at a loss as to what to do next - can anybody help?

@antlermagick This generally happens when something goes wrong with the expansion entitlements. Please contact an Advisor as they can check your account and see what is going on there: 1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com) 2. Make sure you are logged in (top right corner) and select 'Help with Game' 3. Find the affected game (if it's an account issue select Origin) 4. Select 'Contact Us' at the bottom right on the new page 5. Select your platform and then 'Next' 6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'. 7. Select a contact option. Please note that available contact options do depend on your country settings and time of day. Let us know if you run into any trouble with this!

Hi there, Unfortunately I've been stuck on this screen every time I try to submit a request: I assume it's to do with the maintenance, but I can't get past it.

But did you register your other EPs on Origin ? The ones you have on disc ?

I didn't know I could do this :O I'm entering the codes now, it will take me a while to enter them all and get them all downloaded, so I'll report back and let you know if it's worked.

"Origin is required to play this game" on The Sims 3.

15 Replies

Anonymous
9 years ago
@antlermagick This generally happens when something goes wrong with the expansion entitlements. Please contact an Advisor as they can check your account and see what is going on there:

1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next'
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.

Let us know if you run into any trouble with this!
crinrict
Hero+
9 years ago
Did you register your discs ?
antlermagick
9 years ago
Hi there,

Unfortunately I've been stuck on this screen every time I try to submit a request:

I assume it's to do with the maintenance, but I can't get past it.
crinrict
Hero+
9 years ago
But did you register your other EPs on Origin ? The ones you have on disc ?
antlermagick
9 years ago
I didn't know I could do this :O

I'm entering the codes now, it will take me a while to enter them all and get them all downloaded, so I'll report back and let you know if it's worked.
antlermagick
9 years ago
Unfortunately it just gives me the message "This code has already been used." for every disc I try to install. Some of them were pre-owned, but some of them have been owned exclusively by me from new, and I definitely have not entered those codes before, since I didn't know it was possible.
crinrict
Hero+
9 years ago
Did you register them on thesims3.com site ?

You won't be able to register the pre-owned ones.

Did you only recently update to 1.69 ?
antlermagick
9 years ago
There are some that I have registered and some that I haven't - however, one that I've bought from new only a month ago (Town Life Stuff) hasn't been added to that site or to Origin, and yet still shows up as "already entered".

Yes, now that I think about it, I did do a game update to 1.69 through Origin's "update available" notification under the game, on the same day just before this problem started.
crinrict
Hero+
9 years ago
Then you need to keep trying support.

Unfortunately with 1.69, you need to have them on Origin as far as I know.

If you have the disc of the base, you can try uninstall everything and install from scratch and only update to 1.67 (manual patch link) but then you won't be able to use the pack you bought on Origin..
antlermagick
9 years ago
Can't contact support at the moment, since the Live Chat option is greyed out, and the phone lines are shut since it is Sunday. Will try again tomorrow.

It's a real shame that you can no longer mix physical and digital expansions - I wonder why that was changed? It's a real pain, since I don't want to have to buy the other expansions/stuff packs again, regardless of what option I take.