@antlermagick This generally happens when something goes wrong with the expansion entitlements. Please contact an Advisor as they can check your account and see what is going on there:
1. Click on the following link: http://help.ea.com/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Make sure you are logged in (top right corner) and select 'Help with Game'
3. Find the affected game (if it's an account issue select Origin)
4. Select 'Contact Us' at the bottom right on the new page
5. Select your platform and then 'Next'
6. Select topic from the drop down menus, type in a short description of your issue and select 'Next'.
7. Select a contact option. Please note that available contact options do depend on your country settings and time of day.
Let us know if you run into any trouble with this!
Hi there,
Unfortunately I've been stuck on this screen every time I try to submit a request:
I assume it's to do with the maintenance, but I can't get past it.
But did you register your other EPs on Origin ? The ones you have on disc ?
I didn't know I could do this :O
I'm entering the codes now, it will take me a while to enter them all and get them all downloaded, so I'll report back and let you know if it's worked.
Unfortunately it just gives me the message "This code has already been used." for every disc I try to install. Some of them were pre-owned, but some of them have been owned exclusively by me from new, and I definitely have not entered those codes before, since I didn't know it was possible.
Did you register them on thesims3.com site ?
You won't be able to register the pre-owned ones.
Did you only recently update to 1.69 ?
