Origin won't launch Sims 3
I cannot launch TS3 on origin. All that happens is that I click on the button, origin minimizes and then re-appears after a few seconds and nothing happens. Sometimes it says I am "Playing" the game ...
Forum Discussion
@holger1405 Sorry for not replying until two months later, don't know why I didn't. After all that time, nothing changed. I did exactly as puzzleaddict said, and also uninstalled it again with nothing happening. I have nothing on my installation except for all the expansion packs. Origin doesn't crash after I try to run TS3, it just minimizes and appears again. I disabled Origin in-game and nothing happened. The only other games I run are BF1 and BFV. I cleared my Origin cache and nothing happened either, so here's a DxDiag. I would use Sims 4 but I feel like 3 has more content. Also, I only have the base game because all the expansions are so expensive.
@Chocoroom1 Since you last posted in this thread, a couple other people have reported the same symptoms as you did, both after having accounts merged. The one person who fixed it contacted EA customer support again and found that there was a problem with their base game code: someone on the support side had messed up when doing the merging. (The other person's issue was never resolved, at least as far as we know.) Here's the thread:
So it's possible that your code has been blocked, or deactivated, or otherwise isn't working correctly. Given that all the usual steps haven't helped, it's a good idea to contact support and ask someone to look at your codes, especially the one for the base game. Not only does the code need to be there, but it needs to be active and in good standing, or whatever the opposite of "blocked" is. There's no way for you to tell whether there's a problem on your own; only a support rep can check.
This was my problem as well, and it's exactly like the other person. I had my accounts merged and the game got messed up somehow. Thank you for pointing that out!! I've been trying to play for months!!
