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Anonymous's avatar
Anonymous
13 years ago
Solved

Origin won't let me log in - its an odd format

I just bought Sims Medieval on Gamestop and I have to download the actual game through Origin. As far as I knew, I had the most updated version. I clicked Origin and the log in screen looked odd (see link for image). Every time I try to login, it doesn't load, it just erases my email and password. I can't move the login box or do anything with it. I've tried resetting my password, reinstalling Origin, adding Origin to my list of exceptions for my virus protection suite, etc. I'm really frusterated. Please help. 

This is the screen I am getting:

https://docs.google.com/file/d/0B8V5fLIiR6ogcDlqN3JJVmFnWmc/edit?usp=sharing

  • Anonymous's avatar
    Anonymous
    13 years ago


    For any account maintenance, persona assistance or code related queries, please Contact Us using the Help Center

     

    1 Click on the following link: https://help.ea.com/contact-us
    2 Make sure you are logged in (top right corner)
    3 Click on the blue button "Contact a Game Advisor"
    4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
    5 Select the type of issue and the platform you play on, and click on "Find Solutions".
    6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
    7 Select a contact option. Note that you may get different contact options depending on your country.

     

    -------------------------------------------------------------。 ◕‿◕。------------------
    ✔ Please don't forget to resolve your question if this helps and Click XP if someone helped!

8 Replies

  • Anonymous's avatar
    Anonymous
    13 years ago


    For any account maintenance, persona assistance or code related queries, please Contact Us using the Help Center

     

    1 Click on the following link: https://help.ea.com/contact-us
    2 Make sure you are logged in (top right corner)
    3 Click on the blue button "Contact a Game Advisor"
    4 Enter the name of your game or product (or "Origin" for account-related issues) and click "Find Solutions"
    5 Select the type of issue and the platform you play on, and click on "Find Solutions".
    6 Click on the blue button "I still need help" if the FAQ articles do not apply to your situation.
    7 Select a contact option. Note that you may get different contact options depending on your country.

     

    -------------------------------------------------------------。 ◕‿◕。------------------
    ✔ Please don't forget to resolve your question if this helps and Click XP if someone helped!

  • Anonymous's avatar
    Anonymous
    13 years ago

    Thank you! I was on the phone with EA for an hour and we got it resolved. 

  • Anonymous's avatar
    Anonymous
    13 years ago

    What was the solution?

  • Anonymous's avatar
    Anonymous
    13 years ago

    Mate what is the answer to this problem. im having the same problem but you did not state how to fix it. please tell me!

  • crinrict's avatar
    crinrict
    Hero+
    13 years ago

    The solution is that you need to talk to a game advisor (see above). No one here can help you. We're users like you.

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