Partaeus Maximus Statue/Party Pack Bundle?

This seems to be a confusing issue for many people.  Please read this post to make sure you've followed the right steps: http://forum.thesims3.com/jforum/posts/list/655809.page

If you're still having issues after that then EA's contact info is near the bottom.  Best of luck! 

I've got the same problem. I found this website sims3.crinrict.com/en/2012/09/how-to-redeem-the-limited-edition-content.html and it say's "DO NOT REDEEM YOUR LIMITED EDITION CODES AT ORIGIN"  Would have been nice to know this before hand. 

Here is the place where you can redeem it: www.thesims3.com/incentive/UniversityLifeRedeem.html

But when I enter my code it say's "We're sorry, this code has already been used" any ideas what I should do?

I am having the exact same issue. Redeemed at Origin, and it's nowhere to be found. Anyone get this resolved?

you redeem the code on your the sims 3 account then download the item from your the sims 3 purchase history

for 16 digit codes

.

1. Go to http://www.thesims3.com and login to your account.
2. Click on the The Store tab in the menu bar at the top of the page.
3. Then click the My Store Account tab.
4. Click on the Green "+" icon sign across from Redeem a Code to expand that section, if it's not expanded already.
5. Enter your 16 digit code for your bonus content.
6. Accept the Digital Services Agreement and the Privacy Policy.
7. Click the green Redeem button.

if you get an invalid code or code already used message then you need to contact CS

if in the event you need to contact CS here's how  

They can be found here: https://help.ea.com/contact-us Choose a category, a game and a platform for the contact options to show up. If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later. See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html