Forum Discussion

Rising Newcomer

1 day ago

Pets expansion pack not showing in game

Hello, I've purchased the expansion pack more than 10 years ago physically with code in the box and I had it connected to my account. I downloaded all my expansions and even though it shows installe...

Community Manager

20 hours ago

Hey myszolin,

It sounds like you've already reached out to support, which is great! They should be able to look into the account with you to see if there are any entitlement issues preventing the Pets EP from appearing in-game or in the launcher.

If you haven't already, please try clearing the cache on the EA App by following the steps on this page. Doing so will help sync entitlements, which have been a common cause for similar issues in the past.

Let us know if you're still experiencing difficulties with Pets after that, or if support was able to help resolve this with you. Thanks!