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spear110's avatar
spear110
8 years ago
Solved

Please Help, error problem.

i have downloaded the launcher and it says startup error, please  see the log for details. i have tried re-installing it and nothing will work. How can i fix it?
pc
technical issues
spear110's avatar
spear110
8 years ago

Ok , thanks for your help.

roberta591's avatar
roberta591
Hero (Retired)
8 years ago

@spear110  If this is a new Windows 10 install the game requires .net framework 3.5 to run. The download version of .net framework from Microsoft will not work for windows 10.  There is a version included with the windows 10 install. Go to control panel - programs and features - turn windows features on or off. Enable .net framework 3.5 - reboot computer. The launcher should now work.

  • Catlee2's avatar
    Catlee2
    8 years ago

    @roberta591

    thanks for posting the net framework info, that is good to know

    I do not have windows 10 on my pc (I still just have windows 7 - my pc is older and will not run windows 10 very good)

    I had found those older posts of crincrit's fixes for this problem and since @spear110 checked the solution off, I was assuming they fixed his problem - but if those links did not include the net framework info you posted - spear110 would most likely still have problems

    So Thanks Your Help :eahigh_file:

  • spear110's avatar
    spear110
    8 years ago

    Still doesn't work. must be another error then as i am trying to guess what it is as i can not find the game log.

      • Catlee2's avatar
        Catlee2
        8 years ago

        @spear110

        That is a good video - I like that better than just reading how to do it - Since it shows an easy to see step-by-step directions on what to do

        Thanks for sharing the link - I am going to bookmark it for future reference!

        :eahigh_file: 

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