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Anonymous's avatar
Anonymous
12 years ago
Approved

Problem trying to play Sims 3 for the first time?

I've tried lowering Windows and antivirus firewalls, deactivating antivirus, and using Google public DNS, this is my second install of Sims 3 on a second computer, it still says it has trouble connec...
pc
technical issues
Anonymous's avatar
Anonymous
12 years ago
Approved

Aaaah I can't turn on the old computer.

I believe one time when I tried to log in with the new computer Origin asked me if I wanted to log out of the old computer in order to log in to the new one and I said yes. Do I need the old computer in order to confirm this in some way?

crinrict's avatar
crinrict
Hero+
12 years ago

No, it should auto log you out. That's what that is for.

I would contact customer support so they can take a look at your account. 

Game advisors can be found through live chat.

  1. https://help.ea.com/en/contact-us/ 
  2. Set your language to US at the bottom
  3. Click on Contact a game advisor 
  4. Describe your issue with a few words
  5. Click on Find a Solution
  6. Select Product: ex: The Sims 3 or Origin
  7. Select Issue Type: ex: Billing/Purchasing or Account Management
  8. Select Platform: PC
  9. Click Find solution
  10. Scroll down and click I still need help
  11. Click Chat Now to chat with a Game Advisor

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

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