Forum Discussion

mstormyrose7867's avatar
9 years ago

problem with installing downloads in launcher

Okay, so...sometimes I have trouble installing/uninstalling downloads in my launcher.  Usually, I just get a "not responding" message.  So I clean out the cache files, etc., & then it works.  Well, now...that's not working.  And what is happening now is, I get the black box, then after maybe a minute, I get the "sims3 stopped working" message, & it closes it out.  This is both with installing & with uninstalling.  And the launcher is still up.  This just started today.  And I've already turned my computer off & back on, & cleared out cached files, etc. on my browser, on IE, & in my file folder.  I have Windows10, & I am updated to v.1.69.  Any suggestions?

15 Replies

  • mstormyrose7867's avatar
    mstormyrose7867
    9 years ago

    I have backed up my files...BEFORE I do the reset, I was wondering if there are any other suggestions?

  • roberta591's avatar
    roberta591
    Hero (Retired)
    9 years ago

    @mstormyrose7867  How much free space on the system storage device? Are you having trouble downloading or installing from the downloads tab of the launcher?

  • Wow, I'm not positive, but I think it's 8gb...I was having trouble installing/uninstalling from the launcher.  But now that my game won't even start...

  • mstormyrose7867's avatar
    mstormyrose7867
    9 years ago

    I do have a lot of cc, though...so...& when I ran the Crash Log Analyzer, it said cc was the problem, so I removed all of the recent cc, & nothing changed....so all of this is why I am about ready to give up....

  • mstormyrose7867's avatar
    mstormyrose7867
    9 years ago

    And even though I don't want to reset, I could live with it, & it would help me clear out some cc.  And then I could be more careful than I was before when adding stuff.

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