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Changkra's avatar
Changkra
Seasoned Traveler
23 days ago
Solved

Problems with downloads dashboard

I am actually on my 20 reinstall of the Sims 3 through the EA App. I have used Revo Uninstaller to  make sure its totally uninstalled. Every time I go to install Sims 3 store items through downloads ...
technical issues
the sims 3 store
  • Changkra's avatar
    Changkra
    16 days ago

    I'm sorry I have taken so long to reply. what you suggest I had already done, in fact when I looked I have actually spent over 20 hours on this. 

    Anyway I gave it one last try only when loading up the game I had forgotten to add all the expansion packs on. It was just the base game. The game couldn't connect to the sims 3 store but by only loading the base game it went through no problem . So I sat for around 10 hours and installed everything, no way was I restarting again. The only issue I have is it will not keep me logged into the store I have to log in every time I launch to game but its not an issue as I have all the sims 3 store items. 

    The game is now working brilliant with no problems at all (touch wood). I have wondered if there is a slightly corrupt file in one of the expansion packs which stops it connecting or a conflict with another file.

    Hopefully this will help anyone else who has this issue.

puzzlezaddict's avatar
puzzlezaddict
Hero+
23 days ago

Changkra​  What happens if you download ONE item from the Sims 3 Store website and try to install it through the launcher?  If it doesn't work, move the entire Sims 3 user folder out of Documents > Electronic Arts and onto your desktop and try again.  This will remove, but not delete, your saves and other content, all of which can be restored later.

If you get an error, please post a screenshot, and either way, describe what happens if the content doesn't install properly.

Changkra's avatar
Changkra
Seasoned Traveler
16 days ago

I'm sorry I have taken so long to reply. what you suggest I had already done, in fact when I looked I have actually spent over 20 hours on this. 

Anyway I gave it one last try only when loading up the game I had forgotten to add all the expansion packs on. It was just the base game. The game couldn't connect to the sims 3 store but by only loading the base game it went through no problem . So I sat for around 10 hours and installed everything, no way was I restarting again. The only issue I have is it will not keep me logged into the store I have to log in every time I launch to game but its not an issue as I have all the sims 3 store items. 

The game is now working brilliant with no problems at all (touch wood). I have wondered if there is a slightly corrupt file in one of the expansion packs which stops it connecting or a conflict with another file.

Hopefully this will help anyone else who has this issue.

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