Forum Discussion

mflib

3 years ago

Re: Laptop shuts down when launching Sims 3

Hi @puzzlezaddict! Thanks for getting back to me!

So I have so far completed the DISM.exe, which I received:

C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Restorehealth

Deployment Image Servicing and Management tool
Version: 6.3.9600.17031

Image Version: 6.3.9600.17031

[==========================100.0%==========================]

Error: 0x80240021

DISM failed. No operation was performed.
For more information, review the log file.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WINDOWS\system32>

and sfc /scannow:

C:\WINDOWS\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

C:\WINDOWS\system32>

I'm currently checking for updates but it's taking its sweet time. Does the above mean anything to you?

Thanks again!

1 Reply

puzzlezaddict
Hero+
3 years ago
@mflib I occasionally see Windows get stuck looking for updates, and it I have to wait more than 10 minutes or so, I restart the computer and try again. (Or I ignore it if I'm in the middle of something else and try later.) It's not a bad sign if it happens once in a while, but let me know if you see the same issue after a restart.

More concerning is that DISM failed and sfc couldn't fix all the corrupt files it found. I could take a look at the logs, but I'm guessing that the info would suggest you do a repair install of Windows. You can do it without losing any data:

https://www.eightforums.com/threads/repair-install-windows-8.26095/

Still, back up everything essential before proceeding, just in case. If you don't have an external drive or USB stick available, you can upload some data to a free filesharing service (Google Drive, Dropbox, etc.) instead. Zip files and folders before uploading to save space.

Once you've run the repair install, please let me know how Sims 3 runs, and if you have any other issues, post a new dxdiag. And let me know if you get an error when trying to run the repair as well.