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Anonymous's avatar
Anonymous
13 years ago

Re loading after laptop being reset to factory settings

Hi

Our laptop had some issues and part of the recovery process was to reset it to factory settings. Prior to that we were able to recover a backup of all the SIMS files. The consequence of the resetting of the laptop was that we have had to reload all software.

We have all the disks & codes and when we try to reload the SIMS 3 disk, it's giving us an error message that the code has been used before. Yes, it has, by us, on the same PC.

Is there any way around this? I am concerned that we have purchased 15 SIMS 3 disks / expansion packs and all are now rendered useless as we cannot load the original ( and perhaps will get the same error message withthe 14 other disks)

Any assistance would be greatly appreciated.

Thanks!

pc
technical issues

3 Replies

  • crinrict's avatar
    crinrict
    Hero+
    13 years ago

    When does it say that ? On the installation process in the beginning or are you trying to re-register ?

    You should be able to reinstall the game several times with the same code but you only need to register once.

    Many report similar issue but it doesn't seem to work the same way it did for me anymore, it would be great if you could describe step-by-step what you're doing and where you get the error. Screenshots would be great (you need to upload them to some third party image sharing site and then put the link here)

  • Anonymous's avatar
    Anonymous
    13 years ago

    Hi

    We are trying to reinstall the software, so have put the disk in again and input the code when the prompt asks, then we get the error message "the code has already been used" . Playing the game appears to be contingent on the disk, and not on the fact that we have registered.......?

    Thanks

  • crinrict's avatar
    crinrict
    Hero+
    13 years ago

    That is so weird. I really don't know how it works anymore since the started with that Origin requirement.

    Try closing Origin and see how far you get then.

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