Re: Missing Purchased Content from Sims 3 Store
@BakedBrii If you check your order history on ea.com, you may find placeholder entries for the missing purchases. It's difficult to tell what each purchase is from the info there, but the entries do list the points you've spent. For example, my most recent "purchase" used 45 SimPoints to complete a set, and the info looks like this:
If you go back far enough, you should find all of your purchases, and it's possible you'll be able to match the cost in points to each set. With that and the order number, you may be able to explain the issue to a support rep and get some help. I've personally had a range of experiences with support, ranging from having to explain a store issue over and over to finding someone who knew what they were looking at and was ready to fix it before I'd finished typing, so if you're not getting anywhere with a support rep, it's worth trying again later.
On that note, I'd also recommend trying EA Help on Twitter, especially during U.S. business hours.
