Re: SimPoints Bundle Mystery Bag item

Any item you got in the mystery bundle have the word "Free" under it in your purchase history. 

Here's a list of all items: http://sims3.crinrict.com/en/2012/06/mystery-bag-items.html

You have been a big help, Thanks again!  I checked your list and rechecked my history and It looks like they didn't give it to me.  At least I know where to look in the future.  Thanks! 😕mileyhappy:

Then contact Customer Support.

If bought through thesims3.com and not Origin, you're entitled to one of those.

They can be found here: https://help.ea.com/contact-us

Choose a category, a game and a platform for the contact options to show up.

If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.

See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

Beware that there's no longer an Email option