Re: SIms 3 on Windows 10
@EA_Kristi Hello, I am looking back through all of these posts trying to find answers to my question..... I have just bought a brand new PC to run my sims games a bit smoother. Sims 4 worked well with...
Forum Discussion
Yeah, it's pretty frustrating. I got it less than 1 month ago from Harvey Norman.
I have just manually downloaded that windows 10... I left my computer whilst it was happening but when I came back to my computer it had completed and reset to my login page. Should I be uninstalling/reinstalling origin and my games now?
@omayday96 You don't need to uninstall anything. Just test the game, and let me know how it goes. If you get more crashes, please run another dxdiag and attach it to a post. It will be interesting to see how things look now.
I just tried to run the game again and the same thing happened... see my dxdiag attached.
@omayday96 Okay, try disabling your antivirus/firewall, at least long enough to test. If it works, you can set exceptions for Origin.exe and TS3.exe. Please also disable Windows Defender's Controlled Folder Access, at least temporarily:
https://crinrict.com/blog/2019/03/windows-10-defender-controlled-folder-access.html
If that doesn't help, please try the other suggestions I posted here, after the DISM and sfc instructions:
https://answers.ea.com/t5/Technical-Issues-PC/Re-SIms-3-on-Windows-10/m-p/8946074#M240387
It was more important to address the issue sfc flagged, but now that should all have been cleaned up.
Hello,
thanks again for all your help with this!! I have spent some time to disable OneDrive, Disable antivirus walls, re-install origin with the link you have given me and made sure I completed windows 10 updates. Yet I am still at a standstill ☹️
I ran the
Please see attached my
- sfcdetails
- dxdiag
-scfscannow results:
"Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.Try the new cross-platform PowerShell https://aka.ms/pscore6
PS C:\WINDOWS\system32> sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.Windows Resource Protection did not find any integrity violations.
PS C:\WINDOWS\system32>"Hope something here stands out 🙂
@omayday96 It's unusual that you'd have so many new errors right after a Windows feature update, and honestly I'm not totally sure why you do. It's good that sfc cleaned up a couple of corrupt files, but that shouldn't have been necessary either. I'll get back to you on this once I get a second opinion.
(By the way, I take it you meant you've manually run all pending Windows updates after you updated to build 1909? If not, please check: hit Windows key-i, select Updates & Security, and click the button to check for updates.)
In the interim though, did you ever have two EA/Origin accounts merged? The symptoms you've described are often related to a merge that was done incorrectly: essentially, the base game product key isn't working, so Origin blocks you from launching the game. I didn't ask before because the other issues with your system could have explained the failure of Sims 3 to open, and besides, those issues needed to be addressed regardless of your ability to play. But now I wonder if a badly done merge was the problem all along.
Just let me know whether you've had accounts merged, and we can go from there either way.
Yes, I ensured that it is all up to date.
Yes I had an old origin account that the sims 3 was previously linked to. Then years later when I had forgotten about this account and created a new one for sims 4, I had to get help from EA to merge those two accounts. Should I be checking in with Origin/EA to see if there is an error in any of the merging?
Thanks again for all you're help, it's been awesome!
@omayday96 Yes, you should definitely check with EA support to see whether your base game code is still active. Unfortunately, some support reps are unaware that this is a problem and will try to convince you to do some basic troubleshooting. But aside from your many posts in this thread that show you've already jumped through all the usual hoops, you can cite these two posts as evidence of the merging issue:
https://answers.ea.com/t5/Technical-Issues-PC/Sims-3-won-t-open-at-all/m-p/8574411#M238855
If you don't get anywhere with the first support rep, you can walk away, so to speak, and try again later.
Awesome! thanks so much for all your help! I will let you know if i have any success with EA! 🙂
Can I also please show you this.
After downloading the C++ visual requirements (as recommended by others posts on the EA Answers forum) I noticed that there is now a "windows - SSD" location where all of my origin files and game files have gone into Program Files (x86).
Could this be contributing to the issues?
@omayday96 The normal install location for Sims 3, at least in an Origin install is C:\Program Files (x86)\Origin Games. Was that not where your game was before? This is different than the Sims 3 user data folder in Documents\Electronic Arts, which holds your saves, mods, etc. It's not a problem to have the game's program files where you described, although having a duplicate set of files would be an issue.
If this is different than what you're used to seeing, please describe what's changed. And if you want to check for a duplicate install, open a File Explorer window and search for "TS3W" without quotes. You should only have one on your system. If you find more than one, please post the file path for each one here.
