Re: Sims 3 store content will not install

@hekey1

made a thread of your own for this issue the other thread you posted in is mostly PC assistance ( don't worry you didn't do anything wrong ) tagging a Mac player/helper to offer assistance to you

@Bluebellflora  please and thank you in advance

@rumbutter Thank you. I will keep trying tomorrow to fix my issue. I've had enough today quite frankly. Hopefully someone can help me with these ridiculous issues. Worst comes to worst, I will just have to deal with not having my CC. Many thanks in advance. 

I just sent @Bluebellaflora a message explaining my problem. I'll keep you posted and letting you and anyone else who happens to stumble upon this thread know the progress

Hopefully we can find a solution!

Thank you again 🙂

welcomes 🙂

i know and do understand the frustrations the game can throw at us at  times and I'll keep my fingers crossed something will work out

had a search and found bluebellflora's Mac guide here http://answers.ea.com/t5/The-Sims-3/MAC-READ-FIRST-Links-to-MAC-Help-Threads-amp-Guides/td-p/749664

and her blog http://bluebellflora.com/the-sims-3-mac-help/

@hekey1

Have you dragged your Sims 3 folder from Documents > Electronic Arts onto your desktop and relaunched your game? How does it play? Sometimes the only option is to completely uninstall and reinstall the game unfortunately. If you do uninstall please make sure you get rid of every single residual file. Even leaving just one file behind can compromise a new install.

For help on successfully installing store content (it can be a bit temperamental) please read my guide here.

@Bluebellflora

I have not yet tried moving the Sims 3 folder onto my desktop. I have tried moving the DCCache folders and deleting the files in the DCBackup folder, except for the ccmerged, then reinstalled my store content and relaunched my game, however that did not work. I tried it about 3-4 times. Will try moving the Sims 3 onto my desktop folder though. 

When I play the game, the game runs fine. Runs just the same as it would if it had store content. Just takes a long time to load as per usual. 

I may or may not uninstall my game. I may just have to suck it up and play without my store content. However, I just checked out your instructions, and they are fantastic. So easy to follow. I really appreciate that you take so much time out of your day(s) to help people on the internet. I really do appreciate it. 

I have not tried installing the items in 4 pieces at a time. I will try that as well. 

I apologize for personally messaging you, I wasn't sure if I should just tag you, or message you. In hindsight, I should have just tagged you as it is not necessary to respond to a problem one on one. Again, my apologies. 

May I just say, I've spoken to many EA officials with my problems before, and never has it been this easy with them. At times, they do not even know the answer. I deeply want to thank you again for all the time/frustration you've put into this game and helping people.

I will try your suggestions with re-installing the content step by step.

I'll keep you posted if you like.

Many thanks  

@rumbutter

Thank you so much for helping me. I would NEVER have found out about @Bluebellflora if you didn't mention them. 

You went out of your way, to help someone you don't even know. Same goes for @Bluebellflora

I appreciate the advice from you 2 so much. 

At the end of the day, if my store content does not get installed, I am so grateful that you and @Bluebellflora were able to help me in so many ways.

Merry Christmas and Happy Holidays! 
 

@hekey1

You're more than welcome, thank you 🙂

Good luck and yes please, do let us know if/when you manage to get it all working properly.

Alrighty, I just tried installing my content in little pieces (4 items) 

Sadly, it did not work ☹️

I've accepted that I just can't play my game with my content. 

I played without content before, so I can do it after too. Right? Right. 🙂

I'm glad that I had a few months with it. 

Maybe I'll try again later. 

I'll keep you posted.

Thank you so much for all of your help @Bluebellflora and @rumbutter

Even though it did not work, thank you so much for helping me. 

I'm actually playing Sims 3 right now! Still fun without the content. Not the end of the world.

Again, thank you so much 🙂

Merry Christmas and Happy Holidays!

@hekey1

☹️

Is it showing up as installed in the Launcher? Or are you getting the black screen? Did you try moving out the Sims 3 folder, starting up the game so it was re-created, then installing the content?

At least you're managing to play though 🙂

Happy Christmas to you too 🙂

@Bluebellflora 

It is showing up as installed in the launcher, no black screen. 

I have tried moving the folder and re-installing. 

Didn't work ☹️

Thank you for all of your suggestions, I will probably try re-installing all my content another day. The game isn't ruined without the content, just less interactions and objects for me to play with. 

Thank you so much @Bluebellflora for all of your help!

Merry Christmas 🙂