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amandav101's avatar
6 years ago

Re: Sims 3 (Unknown error occurred) upon trying to play

i am having the exact same problem as this user, i have done a clean uninstall and reinstall, i have loaded the patch, i have changed the settings for the graphics card, and still get "unknown error occurred"

i have a late 2013 macbook pro retina 13' computer. is there any other option?

help is greatly appreciated

17 Replies

  • amandav101's avatar
    amandav101
    6 years ago
    @puzzlezaddict followed your instructions, restarted and tried to launch game and get same "unable to start game.." error.. here is my deviceconfig

    Number: 0
    Name (driver): Intel Iris
    Name (database): Intel(R) Iris Graphics 5100 [Found: 1, Matched: 1]
    Vendor: Intel
    Chipset: Vendor: 8086, Device: 0a2e, Board: 00000000, Chipset: 0000
    Driver: display, Version: 0.10.0.11360, GUID: 40C1B248-9D7D-4A29-D7B7-4CD8109F3D5D
    Driver version: 11360
    Monitor: DISPLAY
    Texture memory: 1536MB
    Vertex program: 3.0
    Pixel program: 3.0
    Hardware TnL: 1
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @amandav101  Okay, your card is recognized now, so that's good, at least.  Please undo the steps to bypass the launcher, restart your computer, and try to launch the game.  If you still get an unknown error, create a new admin user account on your Mac and try to launch the game from that.  You can try it both with and without the launcher bypass.

    By the way, you can continue to leave Origin out of the picture.  Just launch the game from its icon in Applications.

  • amandav101's avatar
    amandav101
    6 years ago
    @puzzlezaddict success! it launched on a new user! thank you so much! i have been working on this all day.

    now i have another question, i know night life has major issues so i wont even try to install, but how do i install another expansion pack after all this changes? i have EP seasons, do i just download and install? or do i have to do all these changes again?

    thank you again so much
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @amandav101  You can install Seasons just fine, with no workarounds necessary.  Just don't run the Super Patch again (or tell Origin to patch, or anything like that), or else you'll need to reapply the .sgr edits.

    If you do want to install Late Night later, it requires two workarounds.  Both should work fine, although I understand if you don't want to go through the hassle.  But if you do:  The first fix is simple, creating an alias for Late Night in Applications\The Sims 3, alongside the alias for the base game.

    https://bluebellflora.com/sims-3-packs-not-showing-as-installed/

    The second fix is only necessary if you install Seasons or another pack that's newer than LN.  You'd need to copy a folder from LN into a folder for Seasons (or whatever your newest pack happens to be, if it's newer than Seasons).  This video shows where to find the folders and how to copy the right one:

    https://answers.ea.com/t5/Technical-Issues-Mac/CURRENT-ISSUE-Sims-3-Unknown-Error-in-El-Capitan-and-later-OS/m-p/5725514#M4852

    I'm really glad to hear the game is working now though, especially after all the effort you put in.

  • amandav101's avatar
    amandav101
    6 years ago
    @puzzlezaddict okay i will download and install seasons from origin and hope that nothing goes wrong after all OUR effort. will let u know.
  • amandav101's avatar
    amandav101
    6 years ago

    @puzzlezaddict  Installed seasons and seems to work fine. Thank you so much for your help and patience. I’m too tired to even try and begin installing night life but seasons will do just fine for now. Thank you! 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @amandav101  That's great to hear.  And there's nothing wrong with playing with Seasons for a bit, then introducing Late Night when you want some extra content.


    @amandav101 wrote:
    nothing goes wrong after all OUR effort.

    Who, me?  I've just been spending a lazy rainy Sunday afternon sitting on my couch with my laptop, eating chocolate and browsing the forums.  It hardly feels like any effort at all.

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